German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 28 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation Package

Monthly Bonus

Signing Bonus

Fully Paid Training

Career progression

Resumo da oferta

Mercier Consultancy Group seeks a German-speaking Client Solutions Consultant to support German-speaking clients from Bulgaria in a fast-paced, on-site environment.

The role requires native or fluent German and strong English, with opportunities for full relocation and competitive compensation as part of a comprehensive benefits package.

Qualificações

• Native or fluent German (spoken and written) required.
• Professional English proficiency for international collaboration.
• Experience in client-facing roles is a plus.

Responsabilidades

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries to maintain high client satisfaction.
• Maintain detailed records of client interactions in the CRM and stay updated on product knowledge.
• Collaborate across departments to ensure seamless service delivery.
• Participate in ongoing training to boost communication and technical skills.

Conhecimentos

German language

English

Customer support

Communication

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting elite talent with industry-leading corporations across Europe. We specialize in identifying top-tier professionals for the dynamic Customer Support Services sector, ensuring excellence and long-term career growth for our candidates.

Job Overview

We are currently seeking a motivated individual to join our team in a German Speaking Client Solutions Consultant position in Bulgaria. This role is perfect for those seeking German-speaking jobs within a professional environment, offering the chance to excel in Customer Support Services while enjoying a superior quality of life.

Key Responsibilities

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries efficiently to maintain high levels of customer satisfaction within the Customer Support Services industry.
• Collaborate with cross-functional departments to ensure seamless service delivery for all clients.
• Maintain detailed records of client interactions in the company CRM database.
• Stay updated on product knowledge and service policies to provide accurate and reliable assistance.
• Participate in ongoing training sessions to enhance communication skills and technical proficiency.
• Contribute to the positive team culture that defines Mercier Consultancy Group’s operations in Bulgaria.
• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with an international team.
• Strong problem-solving skills and a passion for providing exceptional Customer Support Services.
• Ability to work effectively in an on-site, fast-paced professional environment.
• Previous experience in client-facing roles is considered an advantage for those pursuing jobs in Bulgaria.
• Valid EU passport (mandatory) to facilitate seamless relocation.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Excellent career progression within the international Customer Support Services industry.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional blend of rich history, vibrant modern culture, and stunning natural landscapes. By choosing one of our many German-speaking jobs, you will discover that Bulgaria is not only an affordable place to live but also a country that enjoys a sunny Mediterranean-influenced climate and a welcoming local community.

Sofia, the capital, is a bustling hub that perfectly complements our premium vacancies. Residents in Bulgaria enjoy world-class dining, a thriving nightlife, and a high standard of living. Our comprehensive relocation package ensures your transition to Bulgaria is stress-free, allowing you to focus on your new German Speaking Client Solutions Consultant position in Bulgaria immediately.