Swedish-Speaking Customer Support Specialist Streaming Platform

Kats Recruitment; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight reimbursement

Company accommodation

Comprehensive onboarding

Career progression in international环境

Resumo da oferta

Kats Recruitment in Lisbon is seeking a Swedish-speaking Customer Support Specialist for an on-site role with a leading entertainment and streaming platform. You will assist Swedish subscribers with streaming setup, billing, and device troubleshooting while delivering exceptional customer service in a fast-paced, international environment.

We offer a competitive base salary in Portugal, 40-hour weeks, and relocation assistance including flight reimbursement and company-provided accommodation.

Qualificações

• Native or near-native Swedish language skills.
• English proficiency level B2 or higher.
• EU passport or valid work permit for Portugal.
• Tech-savvy mindset and comfort with smart devices.
• Empathetic, calm under pressure, problem solver.

Responsabilidades

• Assist Swedish-speaking users with streaming setup, device compatibility, account management and playback troubleshooting (TVs, mobile apps, consoles).
• Handle inquiries about subscriptions, billing cycles, payments, promos, and cancellations with accuracy.
• Guide users through network connectivity diagnostics and app updates to resolve buffering or login issues.
• Provide tips on content availability, subtitles, and localized audio options.

Conhecimentos

Swedish language

English proficiency

Customer service

Troubleshooting

Descrição da oferta de emprego

Swedish-Speaking Customer Support Specialist – Entertainment & Streaming Platform (Lisbon)

Are you a Swedish speaker who loves movies, TV series, and the latest digital entertainment trends? We are looking for tech-savvy, customer-focused individuals to join our team on-site in Lisbon supporting one of the world's leading Video Streaming Platforms. Help Swedish subscribers stream their favorite content seamlessly while building a career in an international tech environment!

The Role

• Streaming Support: Assist Swedish-speaking users with device compatibility, account set‑up, profile management, and video playback troubleshooting (smart TVs, mobile apps, gaming consoles).
• Subscription & Billing: Handle inquiries regarding monthly plans, billing cycles, payment failures, promo codes, and cancellations with transparency and accuracy.
• Connectivity Troubleshooting: Guide users step‑by‑step through network connectivity diagnostics, app updates, and configuration fixes to resolve buffering or login issues.
• Content Inquiries: Provide helpful navigation tips and log user feedback regarding content availability, subtitles, and localized audio options.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on‑site role based in a state‑of‑the‑art, high‑tech corporate office.

What We Offer

• Salary: Highly competitive base salary aligned with the premium Swedish speaker bracket in Portugal.
• Hours: 40 hours per week (Rotational shifts aligned with peak streaming hours across Europe).
• Relocation Support: Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding covering internal streaming ecosystems, DRM systems, CRM software, and brand communication styles.
• Culture: A diverse, multinational workplace featuring seasonal team events, streaming perks, and clear internal paths for career progression.

Requirements

• Native or Near‑Native Swedish: Exceptional verbal and written communication skills with a friendly, helpful, and solution‑oriented tone.
• English Proficiency: B2 level or higher to easily navigate training modules and internal global systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Tech‑Savvy Mindset: Comfortable using smart devices, casting technologies, and troubleshooting application settings.
• Soft Skills: Highly empathetic, calm under pressure when resolving technical glitches, and a natural problem solver.

Why Lisbon?

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing, exploring historic neighborhoods, or enjoying world‑class food in Europe's sunniest capital city.

Ready to connect millions to their favorite shows? Apply today with your English CV!