Finnish-Speaking Customer Support Specialist Streaming Platform

Kats Recruitment; Lisboa; Presencial; EUR 23 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight reimbursement

Company accommodation

Comprehensive onboarding

Resumo da oferta

Kats Recruitment is seeking a Finnish-speaking Customer Support Specialist to join a Lisbon-based team for an entertainment and streaming platform. This on-site role involves helping Finnish subscribers with setup, playback, and account issues during European peak hours.

You will handle billing inquiries, troubleshoot connectivity, and guide users through device compatibility. The position offers full-time hours, relocation flight reimbursement, and company-provided accommodation in a

Qualificações

• Native or near-native Finnish language skills.
• English proficiency at B2 or higher.
• EU passport or valid work permit for Portugal.
• Tech-savvy mindset with comfort using smart devices.
• Empathetic, calm under pressure, and problem-solving mindset.

Responsabilidades

• Provide Streaming Support: assist Finnish-speaking users with device compatibility, account setup, profile management, and video playback troubleshooting across TVs, mobile apps, and consoles.
• Handle Subscription & Billing inquiries: explain monthly plans, billing cycles, payment issues, promo codes, and cancellations with transparency.
• Troubleshoot Connectivity: guide users through network diagnostics, app updates, and configuration fixes to resolve buffering or login issues.
• Address Content Inquiries: offer navigation tips and log feedback on content availability, subtitles, and localized audio options.

Conhecimentos

Finnish language

English proficiency

Empathy & communication

Ferramentas

CRM software

DRM systems

Descrição da oferta de emprego

Finnish-Speaking Customer Support Specialist – Entertainment & Streaming Platform (Lisbon)

Are you a Finnish speaker who loves movies, TV series, and the latest digital entertainment trends? We are looking for tech-savvy, customer-focused individuals to join our team on-site in Lisbon supporting one of the world's leading Video Streaming Platforms. Help Finnish subscribers stream their favorite content seamlessly while building a career in an international tech environment!

The Role

• Streaming Support: Assist Finnish-speaking users with device compatibility, account setup, profile management, and video playback troubleshooting (smart TVs, mobile apps, gaming consoles).
• Subscription & Billing: Handle inquiries regarding monthly plans, billing cycles, payment failures, promo codes, and cancellations with transparency and accuracy.
• Connectivity Troubleshooting: Guide users step-by-step through network connectivity diagnostics, app updates, and configuration fixes to resolve buffering or login issues.
• Content Inquiries: Provide helpful navigation tips and log user feedback regarding content availability, subtitles, and localized audio options.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a state-of-the-art, high-tech corporate office.

What We Offer

• Salary: Highly competitive base salary aligned with the premium Finnish speaker bracket in Portugal.
• Hours: 40 hours per week (Rotational shifts aligned with peak streaming hours across Europe).
• Relocation Support: Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding covering internal streaming ecosystems, DRM systems, CRM software, and brand communication styles.
• Culture: A diverse, multinational workplace featuring seasonal team events, streaming perks, and clear internal paths for career progression.

Requirements

• Native or Near-Native Finnish: Exceptional verbal and written communication skills with a friendly, helpful, and solution-oriented tone.
• English Proficiency: B2 level or higher to easily navigate training modules and internal global systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Tech-Savvy Mindset: Comfortable using smart devices, casting technologies, and troubleshooting application settings.
• Soft Skills: Highly empathetic, calm under pressure when resolving technical glitches, and a natural problem solver.

Why Lisbon?

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing, exploring historic neighborhoods, or enjoying world-class food in Europe's sunniest capital city.

Ready to connect millions to their favorite shows? Apply today with your English CV!