Spanish Customer Support Agent- Lisbon

ST Global Talent Connect; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Health insurance with dental plan

Relocation package including free accommodation

Performance bonus

Modern amenities and discounts in local businesses

14 monthly payments

Job summary

A leading streaming service company in Lisbon is looking for Spanish speakers to assist viewers with inquiries via phone and chat. Candidates should have excellent communication skills and a customer-oriented mindset. Previous customer service experience is valued. The role offers competitive wages, a relocation package, and opportunities for professional growth in a diverse environment.

Qualifications

• Native or Proficient Spanish (C2)
• Excellent communication skills.
• Previous experience in Customer Service is highly valued.
• Familiarity with digital streaming services and devices.
• For non-EU residents, it is mandatory to have a valid work permit.

Responsibilities

• Assist viewers through phone and/or chat regarding different queries.
• Provide account and application support.
• Troubleshoot system configurations and network settings.
• Provide accurate and real-time responses to the viewers inquiries.

Skills

Spanish (C2)

Job description

Overview

Are you always on top of the latest series and movies?

Then join the new magical hub streaming service platform!

We are recruiting Spanish Speakers to work in a magical streaming service platform. Our client is a multinational American company leader in the mass media and entertainment industry.

Responsibilities

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time responses to the viewers inquiries

Requirements

• Native or Proficient Spanish (C2)
• Passionate about entertainment and media enterprise
• Excellent communication skills coupled with empathy, team spirit and customer-oriented
• Familiarity with digital streaming services and devices
• Have a positive and can-do attitude
• Previous experience in Customer Service is highly valued
• For non-EU residents, it is mandatory to have a valid work permit
• Opportunity to professionally grow in a unique start-up project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon.