Strategic Customer Success Manager, LegalTech SaaS

Inventa; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance-based incentives

Growth opportunities

Collaborative team culture

Resumo da oferta

Revidence is seeking a Customer Success Manager to join our growing team in a dynamic LegalTech SaaS environment. You will build strong relationships with clients, ensure they gain maximum value from the platform, and help them achieve their business goals.

Responsibilities include onboarding new clients, conducting product demonstrations, and acting as the primary contact to manage expectations. You will collaborate with Product, Sales, and Marketing to boost adoption and retention in a

Qualificações

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working in SaaS, LegalTech, or technology-driven environments.
• Strong communication and relationship management skills.
• Problem-solving mindset with attention to detail and a proactive approach.
• Comfortable in a fast-paced, collaborative, and evolving setting.
• Fluency in English; other languages are a plus.

Responsabilidades

• Conduct product demos and presentations for prospective and existing clients.
• Onboard and support new clients, ensuring a smooth transition and successful implementation.
• Serve as the main point of contact for customers, managing relationships and expectations.
• Monitor customer engagement and proactively address challenges or risks.
• Collaborate with Product, Sales, and Marketing teams to improve customer experience.
• Gather feedback to drive product improvements and new feature development.
• Develop strategies to increase adoption, retention, and satisfaction.

Conhecimentos

Customer Success

Account Management

Relationship Management

Communication

SaaS

English Fluency

Descrição da oferta de emprego

Revidence is seeking a Customer Success Manager to join our growing team in a dynamic LegalTech SaaS environment. You will build strong relationships with clients, ensure they gain maximum value from the platform, and help them achieve their business goals.

Responsibilities include onboarding new clients, conducting product demonstrations, and acting as the primary contact to manage expectations. You will collaborate with Product, Sales, and Marketing to boost adoption and retention in a