Strategic SaaS Customer Success Lead

Dstny; Porto; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Meal allowance

Home office allowance

Hybrid working

Resumo da oferta

Dstny is seeking a Customer Success Manager (CSM) to partner with customers and ensure they achieve measurable value from our SaaS solutions. You will own the full lifecycle from onboarding through adoption, renewal, and expansion, building long-term, value-driven relationships.

Work closely with Sales, Product, Support, and Engineering to deliver a seamless customer experience, manage risks, and identify opportunities to maximize customer value.

Qualificações

• 5+ years in Customer Success, Account Management, or similar roles in SaaS.
• Proven track record driving adoption, retention, renewals and expansion.
• Experience coordinating with multiple stakeholders at various seniorities.

Responsabilidades

• Act as primary contact and trusted advisor for assigned customers.
• Own onboarding, adoption, and time-to-value across the lifecycle.
• Monitor customer health, address risks, and ensure timely resolutions.
• Support renewals and identify upsell/cross-sell opportunities.
• Collaborate with Sales, Product, Support, and Engineering to deliver value.

Conhecimentos

Customer Success

Account Management

Stakeholder management

SaaS experience

Ferramentas

CRM systems

Descrição da oferta de emprego

Dstny is seeking a Customer Success Manager (CSM) to partner with customers and ensure they achieve measurable value from our SaaS solutions. You will own the full lifecycle from onboarding through adoption, renewal, and expansion, building long-term, value-driven relationships.

Work closely with Sales, Product, Support, and Engineering to deliver a seamless customer experience, manage risks, and identify opportunities to maximize customer value.