Customer Success Manager: Drive Value & Adoption (Remote)

Unit4; Lisboa; On-site; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave Paid Time Off

Job summary

Unit4 is seeking a Customer Success professional in Lisbon, Portugal, to voice customer needs within Unit4 and ensure successful outcomes. You will drive adoption of ERP and cloud solutions, align customer objectives with product and sales teams, and lead strategic discussions with executives.

This role requires strong communication, relationship management, and the ability to translate goals into actionable plans while traveling up to 20% as needed.

Qualifications

• Fluent in English (verbal and written).
• Experience in customer-facing roles focused on driving value.
• Understanding of ERP/HCM/financial planning software is a plus.

Responsibilities

• Be the voice of the customer (VoC) and advocate for insights to improve outcomes.
• Drive customer value realization and maximize Unit4 investment value.
• Increase product adoption through success planning and guidance.
• Identify upsell/cross-sell opportunities with qualified leads with Sales.
• Lead executive reviews and strategic conversations with C-level stakeholders.

Skills

English fluency

Customer-facing

Communication

Relationship management

ERP knowledge

Cloud software

Tools

CRM systems

Job description

Unit4 is seeking a Customer Success professional in Lisbon, Portugal, to voice customer needs within Unit4 and ensure successful outcomes. You will drive adoption of ERP and cloud solutions, align customer objectives with product and sales teams, and lead strategic discussions with executives.

This role requires strong communication, relationship management, and the ability to translate goals into actionable plans while traveling up to 20% as needed.