Sportsbook Tech | Customer Success Engineer

Jobgether

Portugal

On-site

EUR 35,000 - 55,000

Full time

5 days ago

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Benefits offered by this job

International exposure

Technical development

Cross-functional collaboration

Industry specialization

Travel opportunities

Remote-work arrangements

Job summary

Jobgether is seeking a Customer Success Engineer based in Portugal to support sportsbook product integrations and ongoing client operations.

You will be the technical touchpoint for international B2B customers, guiding integrations, troubleshooting issues, and coordinating with product, development, and sales teams to ensure reliable service delivery. A proactive, detail-oriented mindset and willingness to travel are essential.

Qualifications

Experience in technical support or customer-facing roles.
Solid understanding of web technologies and protocols.
Fluent English communication with international customers.
B2B customer engagement experience is preferred.
Willingness to travel as needed and learn quickly.

Responsibilities

Manage product integrations into customer platforms and ensure smooth implementations.
Provide technical customer support to international B2B clients.
Coordinate cross-functional activities with product, development, and sales teams.
Troubleshoot incidents and coordinate resolutions.
Manage multiple customer relationships across locations.
Create and maintain technical documentation and integration guides.
Identify opportunities to improve integration processes and service quality.
Build strong, trust-based customer relationships.
Develop technical expertise on sportsbook products and esports tech.
Travel when required to support customer needs.