German Client Services Specialist in Portugal (Fully Remote)

Cross Border Talents; Guimarães; Teletrabalho; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Allowance

Remote work

Resumo da oferta

A customer services company is looking for a Customer Success Specialist to provide support through various channels including phone, chat, and email. Candidates should be fluent in German and hold EU Citizenship or a Portuguese Residency Card. This role offers an attractive salary, performance bonuses, and allowances for meals and transportation in a fully remote environment.

Qualificações

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card required.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills.
• Willingness to learn and grow.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues like account setup, verification, and technical challenges.
• Provide insights to refine processes and improve service quality.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Uphold high standards of service in line with company policies.
• Provide insights and suggestions to refine processes and improve service quality.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Formação académica

EU citizenship or Portuguese residency

Descrição da oferta de emprego

German Client Services Specialist in Portugal (Fully Remote)

Ready to Take Your Career to the Next Level?

We’re seeking a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Uphold high standards of service in line with company policies.
• Provide insights and suggestions to refine processes and improve service quality.

Requirements:

• Fluent in German (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.

Remote Work: Collaborate effectively in a flexible, virtual environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!