Spare Part Administrator

Sidel; Santa Maria da Feira; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sidel, in its SP Department, seeks a professional to manage the quote-to-cash process for spare parts, from offers to order follow-up. You will coordinate pricing, availability, and logistics with internal teams to ensure smooth orders and timely fulfilment.

Fluent English is essential, with additional languages valuable. Experience in trade, logistics, and ERP systems (SAP preferred) is a strong plus for this role.

Qualifications

• Fluent English communication; additional languages are an asset.
• Knowledge of trade, supply, industrial retail, order management or logistics; spare-parts experience welcome.
• Proficient with Excel and ERP systems; SAP knowledge and a logistics certificate are a plus.

Responsibilities

• Manage customer spare-parts pricing, availability and order processing; prepare offers in the ERP or through webservices.
• Process orders and confirmations, proactively monitor backlogs, and follow delivery to support on-time, in-full fulfilment.
• Coordinate logistics around customer and country requirements, and work with Finance on payment terms.
• Handle returns, claims and non-conformity issues, following through with relevant teams to help resolve customer concerns.
• Maintain customer data in the ERP, contribute to reporting and customer reviews, and promote and assist with SSO.

Skills

Customer service

Clear communication

Organizational skills

Problem solving

Education

Upper-secondary or college degree in trade, languages, logistics or information technology

Tools

Excel

ERP systems

SAP

Job description

Be the bridge that turns a customer’s spare-parts request into a clear, reliable experience. In this role, your work supports Sidel’s spare-parts sales and customer satisfaction—helping customers access the parts and information they need.You will join Sidel’s SP Department and manage the quote-to-cash process for spare parts, from offers through order follow-up. The reporting line and geographical or customer scope were not confirmed in the available information.

Your Mission

• Manage customer requests and inquiries about spare-parts pricing, availability and order processing; prepare and follow up on offers in the ERP or through webservices.
• Process orders and confirmations, proactively monitor backlogs, and follow delivery to support on-time, in-full fulfilment.
• Coordinate logistics around customer and country requirements, and work with Finance on payment terms.
• Handle returns, claims and non-conformity issues, following through with relevant teams to help resolve customer concerns.
• Maintain customer data in the ERP, contribute to reporting and customer reviews, and promote and assist with SSO.

Your Profile

• You bring relevant upper-secondary skills or a college degree in trade, languages, logistics or information technology.
• You communicate clearly in fluent English; additional languages are an asset.
• You understand trade, supply, industrial retail, order management or logistics; spare-parts experience is welcome.
• You are confident with Excel and ERP systems; SAP knowledge and a logistics certificate are pluses.
• You can organize competing requests, work independently under pressure, and collaborate with curiosity and a customer-focused mindset. Applicants with diverse backgrounds are encouraged to apply.