Administrative Operations Assistant

Tennant Portugal; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Tennant Portugal is seeking an organized administrator to support contract management and customer data administration. You will create and maintain rental contracts for equipment, manage documentation, and assist with PM plans and service requests.

You will update customer and equipment data in SAP and internal systems, maintain Sold-to/Ship-to records, and provide day-to-day support to operations, service, and commercial teams. Fluent English is required.

Qualifications

• Some experience in administrative, customer service, or back-office support roles (junior candidates are welcome).
• Familiarity with customer data management, order administration, or internal customer support.
• Good knowledge of Microsoft Office applications.
• Some exposure to ERP systems.

Responsibilities

• Create and maintain rental contracts for equipment and machines.
• Manage contract documentation and annual contract records.
• Prepare and send completed contracts, monthly fees, and summarized addendums.
• Open and close rental services and contracts.
• Update equipment and customer information within SAP and internal systems.
• Create and maintain customer accounts, including Sold-to and Ship-to records.
• Provide administrative support to customers and internal stakeholders.
• Create and manage Preventive Maintenance (PM) plans.
• Open and manage service requests and administrative cases.
• Support operational, service, and commercial teams with day-to-day administrative activities.

Skills

Problem-solving

Communication

Teamwork

Empathy

Flexibility

Proactivity

Organization

Tools

Microsoft Office

ERP systems

Job description

What you will do

Contract management

• Create and maintain rental contracts for equipment and machines.
• Manage contract documentation and maintain annual contract records.
• Prepare and send completed contracts, monthly fees, and summarized addendums.
• Open and close rental services and contracts.

Customer & data administration

• Update equipment and customer information within SAP and internal systems.
• Create and maintain customer accounts, including Sold-to and Ship-to records.
• Provide administrative support to customers and internal stakeholders.

Service operations support

• Create and manage Preventive Maintenance (PM) plans.
• Open and manage service requests and administrative cases.
• Support operational, service, and commercial teams with day-to-day administrative activities.

What we are looking for

Skills & competencies

• Problem-solving mindset with a positive and solution-oriented attitude.
• Strong communication skills, with the ability to clearly express ideas and actively listen to others.
• Team player who enjoys collaborating, sharing knowledge, and supporting colleagues.
• Empathy and a customer-focused approach, building strong and trusted relationships.
• Flexibility and adaptability to changing priorities and business needs.
• Proactive attitude with the ability to work independently and anticipate needs.
• Strong organizational skills and attention to detail.

Qualifications

• Some experience in administrative, customer service, or back-office support roles (junior candidates are welcome).
• Familiarity with customer data management, order administration, or internal customer support.
• Good knowledge of Microsoft Office applications.
• Some exposure to ERP systems.

Nice to have

• Experience with SAP.
• Experience supporting technical service, sales, or commercial teams.
• Experience in industrial, manufacturing, or service-related environments.

Languages

• Fluent English (written and spoken).