Spanish-speaking Travel Support Specialist - Portugal

Multilingual Jobs Worldwide; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Central office

Multicultural environment

Employee discounts

Team events

Career development

Management support

Job summary

Multilingual Jobs Worldwide partner seeks a Spanish-speaking Customer Service Representative in Porto, Portugal, to assist guests and hosts with bookings, issues, and travel inquiries via phone and email. You will join an international, customer-focused team in a supportive environment, with relocation help, health insurance, paid training, and development opportunities in a modern office.

Relocation and benefits are provided to help you settle in Portugal, with ongoing support from managers and

Qualifications

• Native-level Spanish (written and spoken)
• Good written and spoken English
• Strong communication and customer-oriented mindset
• Previous customer service experience is an advantage

Responsibilities

• Provide friendly and efficient customer support to an international travel and accommodation community
• Act as the first point of contact, handling and resolving customer inquiries via inbound phone calls and email
• Identify customer issues and elevate complex cases to the appropriate teams when necessary
• Deliver clear, accurate, and personalised responses to customer inquiries
• Research and troubleshoot customer concerns using available tools and resources
• Assist in resolving disputes between guests and hosts, ensuring fair and professional communication
• Manage multiple customer inquiries and tasks simultaneously while maintaining high service standards

Skills

Spanish native

English proficient

Customer service

Communication

Problem solving

Organizational skills

Empathy

Job description

Multilingual Jobs Worldwide partner seeks a Spanish-speaking Customer Service Representative in Porto, Portugal, to assist guests and hosts with bookings, issues, and travel inquiries via phone and email. You will join an international, customer-focused team in a supportive environment, with relocation help, health insurance, paid training, and development opportunities in a modern office.

Relocation and benefits are provided to help you settle in Portugal, with ongoing support from managers and