Spanish-Speaking Travel Support Specialist — Portugal

Multilingual Jobs Worldwide; Lisboa; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Central office

Multicultural environment

Employee discounts & benefits

Team events

Career development

Manager support

Job summary

Multilingual Jobs Worldwide is seeking Spanish-speaking Customer Service Representatives to join an international team in Portugal. You will assist guests and hosts via phone and email, handling bookings, inquiries, and travel-related challenges.

The role offers a comprehensive relocation package, health insurance, paid training, a modern central office, and a multicultural working environment with opportunities for growth.

Qualifications

• Native-level Spanish written & spoken.
• Good written & spoken English.
• Strong communication and customer focus.
• Experience in customer service is a plus.
• Organizational and problem-solving skills.
• Comfort with online platforms and digital tools.
• Empathetic and professional in inquiries.
• Interest in travel/hospitality.
• Valid Portugal work permit if not EU citizen.

Responsibilities

• Provide friendly international customer support via phone and email.
• Be first point of contact for bookings, inquiries, and travel issues.
• Identify issues and escalate complex cases to relevant teams.
• Deliver clear, accurate, and personalized responses.
• Research and troubleshoot using available tools.
• Help resolve disputes between guests and hosts professionally.
• Manage multiple inquiries while maintaining high service standards.

Skills

Spanish language

English language

Communication

Customer service mindset

Organization

Problem solving

Empathy

Travel industry interest

Work permit Portugal

Job description

Multilingual Jobs Worldwide is seeking Spanish-speaking Customer Service Representatives to join an international team in Portugal. You will assist guests and hosts via phone and email, handling bookings, inquiries, and travel-related challenges.

The role offers a comprehensive relocation package, health insurance, paid training, a modern central office, and a multicultural working environment with opportunities for growth.