Spanish-Speaking Customer Care Specialist - On-site Lisbon

Kats Recruitment; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Accommodation Included

Travel reimbursement after probation

Administrative registration support

Job summary

Kats Recruitment in Lisbon, Portugal, is seeking a Spanish-speaking Customer Care Specialist to join our on-site retail operations team. You will serve as the direct link between Spanish-speaking shoppers and the brand, guiding product choices, handling orders, and resolving issues with empathy and accuracy.

This full-time, on-site role offers relocation support, 100% office-based work, and opportunities to grow into leadership or operations roles within e-commerce and customer care.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2) with EU/work permit.
• EU/EEA passport or Portuguese work permit.
• Willing to work on-site in Lisbon with rotational shifts.

Responsibilities

• Represent the brand for Spanish-speaking consumers with personalized guidance on product catalogs, sizing, and promotions.
• Manage inquiries across phone, live chat, email, and social platforms regarding orders and delivery.
• Oversee order modifications, returns, exchanges, and claims with retailers’ tools.
• Turn delivery challenges into positive customer experiences through active listening and problem solving.

Skills

Spanish (C1/C2)

English (B2)

CRM tools

Tools

CRM software

Job description

Kats Recruitment in Lisbon, Portugal, is seeking a Spanish-speaking Customer Care Specialist to join our on-site retail operations team. You will serve as the direct link between Spanish-speaking shoppers and the brand, guiding product choices, handling orders, and resolving issues with empathy and accuracy.

This full-time, on-site role offers relocation support, 100% office-based work, and opportunities to grow into leadership or operations roles within e-commerce and customer care.