Spanish-Speaking Customer Care Representative

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to deliver excellent service to Spanish-speaking customers via phone, email, or chat.

Requirements include native-level Spanish, B2 English, and strong communication skills. Applicants relocating to Lisbon are welcome, offering a multicultural environment and growth opportunities.

Qualifications

• Native-level Spanish (mandatory).
• B2 level of English.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude and willingness to help others.

Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Skills

Native-level Spanish

B2 English

Customer service mindset

Job description

Spanish-Speaking Customer Support Specialist – Lisbon, Portugal

Location: Lisbon, Portugal
Client: Major BPO client
Languages: Native-level Spanish
Relocation: Candidates currently living outside Portugal are welcome to apply!

About the Role

Are you a native-level Spanish speaker looking for an exciting career opportunity in Portugal? Join an international team in Lisbon and work with a major BPO client, delivering excellent customer service and support to Italian-speaking customers.

This is a great opportunity for candidates who enjoy helping people, solving problems, and working in a multicultural environment. Applicants currently living outside Portugal are welcome, making this an excellent opportunity for those looking to relocate and experience life in Lisbon.

Your Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Requirements

• Native-level Spanish(mandatory).
• B2 level of English.
• Excellent communication and interpersonal skills.
• A customer-oriented attitude and a willingness to help others.
• Ability to work in a fast-paced, international environment.
• Good problem-solving skills and attention to detail.
• Willingness to relocate to Lisbon, Portugal, if currently living abroad.

What We Offer

• The opportunity to work with a major international BPO client.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for career development and growth.
• The chance to live and work in Lisbon, one of Europe's most vibrant cities.
• Applications are open to candidates both inside and outside Portugal.

Interested?

If you speak Spanish at a native level, we'd love to hear from you!

Apply now and take the next step in your career in Lisbon, Portugal!