Spanish-Speaking Customer Care Representative

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Multicultural environment

Professional training

Career development opportunities

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a native Spanish-speaking Customer Support Specialist to join an international team. You will provide service to Spanish-speaking customers via phone, email or chat, resolving questions and guiding troubleshooting.

Candidates must have native Spanish, English at B2, strong communication, and be willing to relocate if needed. This role offers a multicultural environment, ongoing training, and opportunities for career development in Lisbon.

Qualifications

• Native-level Spanish required.
• English at least B2 level.
• Customer service mindset and strong communication.

Responsibilities

• Provide professional customer support to Spanish-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.

Skills

Spanish (native)

English (B2)

Job description

Spanish-Speaking Customer Support Specialist – Lisbon, Portugal

Location: Lisbon, Portugal

Client: Major BPO client

Languages: Native-level Spanish

Relocation: Candidates currently living outside Portugal are welcome to apply!

About The Role

Are you a native-level Spanish speaker looking for an exciting career opportunity in Portugal? Join an international team in Lisbon and work with a major BPO client, delivering excellent customer service and support to Italian-speaking customers.

This is a great opportunity for candidates who enjoy helping people, solving problems, and working in a multicultural environment. Applicants currently living outside Portugal are welcome, making this an excellent opportunity for those looking to relocate and experience life in Lisbon.

Your Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Requirements

• Native-level Spanish(mandatory).
• B2 level of English.
• Excellent communication and interpersonal skills.
• A customer-oriented attitude and a willingness to help others.
• Ability to work in a fast-paced, international environment.
• Good problem-solving skills and attention to detail.
• Willingness to relocate to Lisbon, Portugal, if currently living abroad.

What We Offer

• The opportunity to work with a major international BPO client.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for career development and growth.
• The chance to live and work in Lisbon, one of Europe's most vibrant cities.
• Applications are open to candidates both inside and outside Portugal.