Spanish Language Customer Support | Lisbon'S Leadingbrands

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transport allowance

Health insurance

Welcome bonus

Airfare reimbursement

Shared apartment room (Lisbon)

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Spanish-speaking Customer Support Associate to join our team and represent international brands. You will respond to inquiries via phone, email, or chat, provide accurate information, and ensure a high level of customer satisfaction.

The ideal candidate is fluent in Spanish (C2) with good English (B1), has excellent communication skills, and can work onsite in Lisbon.

Qualificações

• Fluency in Spanish (C2) with good English (B1).
• Excellent communication and interpersonal skills.
• Previous customer service experience is a plus, not required.
• Strong problem-solving and organizational skills.
• Eligible to work in Portugal and able to work onsite in Lisbon.
• Documentation accepted: EU ID, Residence Card, Manifestação de Interesse, or suitable Visa.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction.
• Troubleshoot basic issues and escalate complex cases to the relevant department.
• Maintain detailed records of customer interactions.
• Uphold a positive, solution-oriented approach to every customer interaction.
• Collaborate with team members and share best practices to continually improve the service.

Conhecimentos

Spanish (C2)

English (B1)

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Descrição da oferta de emprego

About the Role

Do you speak Spanish and have a passion for helping others? Join a leading company in Lisbon and launch your international career in customer service! In this role, you'll be the frontline voice representing top international brands, delivering an exceptional customer experience every day.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction
• Troubleshoot basic issues and escaltate complex cases to the relevant department
• Maintain detailed records of customer interactions
• Uphold a positive, solution-oriented approach to every customer interaction
• Collaborate with team members and share best practices to continually improve the service

What We Are Looking For

• Fluency in Spanish (C2) and a good command of English (B1)
• Excellent communication and interpersonal skills
• Previous customer service experience is a plus, but not required.
• Strong problem-solving and organizational skills
• You must be eligible to work in Portugal and able to work onsite in Lisbon
• Accepted documentation: EU ID, Residence Card, Manifestação de Interesse, or suitable Visa (under consultation)
• Full training provided!

Benefits

• Meal allowance: 7.23/day
• Transport allowance: 20/month
• Health insurance from day 1 (with a small monthly fee; free after 6 months)
• Welcome Bonus paid in 4 installmentsrewarding commitment and attendance
• For Lisbon only: Airfare reimbursement (up to 400 after 6 months) & optional room in a shared apartment for up to 12 months.

Application Process

• Submission & validation
• First call
• Online assessments
• Interview(s)
• Job offer & onboarding

Confidential client, more details will be shared with shortlisted candidates.

Spanish Language Customer Support | Lisbon's LeadingBrands Lisbon, Portugal