Spanish–English Banking Support Specialist

Cross Border Talents; Viseu; Remote; EUR 18,000 - 28,000; Full time

Job summary

Manpower Portugal is recruiting Customer Operations Experts to support the Irish market from a remote setup. You will handle inquiries via phone, chat and email, resolving issues end-to-end with empathy and professionalism.

The role requires at least 1 year in Banking/FS/Insurance, strong communication skills, and English at C1/C2. EU citizenship or Portuguese permit is required. Opportunities for growth and exposure to digital banking operations are offered.

Qualifications

• Minimum 1 year of experience in Banking, Financial Services or Insurance.
• Fluent English (C1/C2) required.
• EU citizenship or valid Portuguese work/residence permit.

Responsibilities

• Resolve customer enquiries via phone, chat, and email with first-contact resolution when possible.
• Take ownership of issues from start to finish, including complex cases.
• Support fraud investigations, dispute resolution, chargebacks, and complaints handling.
• Build trust by providing professional, empathetic and effective support.
• Identify and assist vulnerable customers, ensuring appropriate escalation.
• Share knowledge with colleagues and contribute to continuous process improvement.
• Adapt quickly to changing customer and business needs.

Skills

English C1/C2

Customer service

Problem solving

Empathy

Attention to detail

Tools

Slack

Google Workspace

Job description

Manpower Portugal is recruiting Customer Operations Experts to support the Irish market from a remote setup. You will handle inquiries via phone, chat and email, resolving issues end-to-end with empathy and professionalism.

The role requires at least 1 year in Banking/FS/Insurance, strong communication skills, and English at C1/C2. EU citizenship or Portuguese permit is required. Opportunities for growth and exposure to digital banking operations are offered.