Bilingual Spanish-English Customer Ops Expert (Remote) - Remote

Cross Border Talents; Viseu; Remote; EUR 18,000 - 28,000; Full time

Job summary

Manpower Portugal is recruiting Customer Operations Experts to support the Irish market from a remote setup. You will handle inquiries via phone, chat and email, resolving issues end-to-end with empathy and professionalism.

The role requires at least 1 year in Banking/FS/Insurance, strong communication skills, and English at C1/C2. EU citizenship or Portuguese permit is required. Opportunities for growth and exposure to digital banking operations are offered.

Qualifications

• Minimum 1 year of experience in Banking, Financial Services or Insurance.
• Fluent English (C1/C2) required.
• EU citizenship or valid Portuguese work/residence permit.

Responsibilities

• Resolve customer enquiries via phone, chat, and email with first-contact resolution when possible.
• Take ownership of issues from start to finish, including complex cases.
• Support fraud investigations, dispute resolution, chargebacks, and complaints handling.
• Build trust by providing professional, empathetic and effective support.
• Identify and assist vulnerable customers, ensuring appropriate escalation.
• Share knowledge with colleagues and contribute to continuous process improvement.
• Adapt quickly to changing customer and business needs.

Skills

English C1/C2

Customer service

Problem solving

Empathy

Attention to detail

Tools

Slack

Google Workspace

Job description

Are you passionate about delivering outstanding customer experiences? Do you have experience in Banking, Financial Services, or Insurance and thrive in a fast-paced environment? Manpower Portugal is recruiting Customer Operations Experts to join a leading international financial services project supporting the Irish market.

Key Responsibilities

• Resolve customer enquiries via phone, chat, and email, aiming for first-contact resolution
• Take ownership of customer issues from start to finish, including complex cases
• Support fraud investigations, dispute resolution, chargebacks, and complaints handling
• Build trust with customers by providing professional, empathetic, and effective support
• Identify and assist vulnerable customers, ensuring appropriate support and escalation
• Share knowledge with colleagues and contribute to continuous process improvement
• Adapt quickly to changing customer and business needs

What We're Looking For

• English proficiency at C1/C2 level
• Minimum 1 year of experience in Banking, Financial Services, or Insurance (either in Ireland or supporting the Irish market remotely)
• Strong communication, problem-solving, and decision-making skills
• Customer-focused mindset with empathy, resilience, and attention to detail
• Comfortable using tools such as Slack, Google Workspace, and other digital platforms
• EU citizenship or a valid Portuguese work/residence permit

What You'll Gain

• Opportunity to work with a recognised international financial services brand
• Dynamic and collaborative work environment
• Career development and continuous learning opportunities
• Exposure to digital banking operations and customer experience excellence

We look forward to hearing from you!