Banking Operations Specialist – English Market

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

JC Recruiting partners with a leading Portuguese BPO to recruit an Operations Customer Expert – Banking Expert for the English market, supporting a UK digital bank in Lisbon. You will bring banking experience to a dynamic, international team and resolve complex customer issues with accuracy.

In this full-time role, you will handle English-language support via chat, phone, and email, investigate banking enquiries, fraud claims, and ensure compliance with procedures and regulatory standards while

Qualifications

• Experience in banking or financial services.
• Ability to resolve complex customer inquiries related to accounts, payments, disputes, and transactions.
• Proficiency in English and adherence to regulatory standards.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.
• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
• Deliver informed guidance on banking and financial services processes.
• Support and share knowledge with teammates when required.
• Ensure compliance with internal procedures and regulatory standards.

Skills

Banking operations

Customer support

Fraud investigations

Job description

JC Recruiting is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK’s most innovative digital banks.

This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon. You will provide expert support on banking operations and ensure accurate and efficient resolution of complex customer issues.

Your Role

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.
• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
• Deliver informed guidance on banking and financial services processes.
• Support and share knowledge with teammates when required.
• Ensure compliance with internal procedures and regulatory standards.

Language

English

Employment Type

Full-time