Banking Operations Expert – English Market (Lisbon)

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

JC Recruiting partners with a leading Portuguese BPO to recruit an Operations Customer Expert – Banking Expert for the English market, supporting a UK digital bank in Lisbon. You will bring banking experience to a dynamic, international team and resolve complex customer issues with accuracy.

In this full-time role, you will handle English-language support via chat, phone, and email, investigate banking enquiries, fraud claims, and ensure compliance with procedures and regulatory standards while

Qualifications

• Experience in banking or financial services.
• Ability to resolve complex customer inquiries related to accounts, payments, disputes, and transactions.
• Proficiency in English and adherence to regulatory standards.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.
• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
• Deliver informed guidance on banking and financial services processes.
• Support and share knowledge with teammates when required.
• Ensure compliance with internal procedures and regulatory standards.

Skills

Banking operations

Customer support

Fraud investigations

Job description

JC Recruiting partners with a leading Portuguese BPO to recruit an Operations Customer Expert – Banking Expert for the English market, supporting a UK digital bank in Lisbon. You will bring banking experience to a dynamic, international team and resolve complex customer issues with accuracy.

In this full-time role, you will handle English-language support via chat, phone, and email, investigate banking enquiries, fraud claims, and ensure compliance with procedures and regulatory standards while