Customer Support Specialist – Social Media & Digital Advertising — ENGLISH

Cross Border Talents; Oeiras; Sur place; EUR 10 000 - 11 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Attendance bonus

Welcome bonus

Résumé du poste

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers within a digital advertising environment in Lisbon. You will handle inquiries in Spanish and English, delivering accurate, customer-focused support across paid social media campaigns.

The role requires experience in paid campaign management, knowledge of social media platforms, and a proactive customer-service approach.

Qualifications

• Fluent in Spanish with strong English communication.
• Experience in paid campaign management.
• Knowledge of social media platforms and digital advertising concepts.
• Experience in contact centre or adtech customer support is a plus.

Responsabilités

• Respond to customer enquiries via supported channels.
• Assist with questions about social media products and digital advertising services.
• Support users with paid campaign-related enquiries and guidance.
• Identify customer needs, investigate issues, provide effective solutions.
• Follow procedures and maintain high service quality.
• Collaborate with internal teams to meet service expectations.

Connaissances

Fluent Spanish

Good English communication

Customer service mindset

Experience with paid campaigns

Description du poste

About the Role

We are looking for a Spanish-speaking Customer Support Specialist to support users and business customers in a digital advertising environment. You will help resolve enquiries related to social media products and paid campaigns, delivering accurate, helpful and customer-focused support in Spanish and English.

Key Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Requirements

• Fluent Spanish and good English communication skills.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within an advertising technology environment is an advantage/requirement as specified by the client.
• Good knowledge of social media platforms and basic digital advertising concepts.
• Strong customer-service skills and availability for rotating shifts.

Languages

Spanish / English

Salary & Benefits

• €900–€950 gross/month (paid over 14 months; source salary: €920)
• €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.