Irish Market Operations & Fraud Specialist

FH Collective Academy; Lisboa; On-site; EUR 21,944 - 22,459; Full time

Benefits offered by this job

Private health and dental insurance

22 paid vacation days

Flight reimbursement for relocation

Access to healthy snacks

Job summary

A leading UK-based digital bank is seeking an Operations Customer Expert for its Lisbon Hub. The role involves managing high-stakes operations such as fraud, disputes, and customer complaints in a dynamic fintech environment. Candidates should have at least one year of experience in banking or financial services, alongside C1/C2 level English proficiency. The position offers competitive salary options, a performance bonus, and benefits including health insurance and paid vacation days.

Qualifications

• Minimum 1 year of experience in Banking, Financial Services, or Insurance.
• C1/C2 level English proficiency required.
• Must have EU Citizenship or a valid Portuguese residence/work permit.

Responsibilities

• Manage banking operations related to fraud, disputes, and complaints.
• Work in a fast-paced, high-growth fintech environment.
• Handle customer inquiries and operational tasks.

Skills

Banking operations management

Fraud and dispute resolution

Customer service

English proficiency (C1/C2)

Job description

A leading UK-based digital bank is seeking an Operations Customer Expert for its Lisbon Hub. The role involves managing high-stakes operations such as fraud, disputes, and customer complaints in a dynamic fintech environment. Candidates should have at least one year of experience in banking or financial services, alongside C1/C2 level English proficiency. The position offers competitive salary options, a performance bonus, and benefits including health insurance and paid vacation days.