Customer Operations Specialist

Cross Border Talents; Lisboa; Vor Ort; EUR 13.000 - 17.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Dental insurance

Meal allowance

Paid onboarding and training

Zusammenfassung

Cross Border Talents is seeking a Customer Operations Specialist to help SMBs grow their digital presence across major social media platforms. You will support clients via Chat, Email, and Phone with pre-sales and post-sales inquiries, tool troubleshooting, and account optimization.

This role emphasizes customer care, security, and maintaining high CSAT. The package includes a €1,237.83 gross monthly base, plus 13th/14th month, meal allowance, and benefits like private health and dental

Qualifikationen

• C1 English proficiency (written and spoken) is required.
• Customer-focused, empathetic and professional communication.
• Ability to troubleshoot ad platform tools and manage inquiries smoothly.
• Digital literacy and quick learning ability.

Aufgaben

• Assist SMBs in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT with empathetic and efficient support.
• Handle sensitive account information securely and communicate professionally.

Kenntnisse

English (C1)

Customer-focused

Ad platform tools

Jobbeschreibung

About the Role

We are looking for a Customer Operations Specialist to empower Small and Medium-sized Businesses (SMBs) growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

Key Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Requirements

• C1 Level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Offer & Package

• Base Package: Gross monthly package of €1,237.83 (including base salary + 13th/14th month splits + daily meal allowance).
• Benefits: Private health and dental insurance upon contract signing.
• Training: Paid comprehensive onboarding and product training.