Smart Home Support Specialist

Working Adventures; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Working Adventures in Lisbon is seeking a Tech Support Agent to assist customers with smart home devices via phone, email, chat or social platforms. You will troubleshoot devices, answer questions, and provide information while maintaining a friendly, brand-appropriate tone.

You will join a training-focused team, with onboarding provided to help you quickly adapt to our product suite and customer expectations.

Qualificações

• Strong communication and problem-solving abilities.
• Ability to troubleshoot smart home devices and platforms.
• Comfort in interacting via multiple channels (phone, email, chat, social).

Responsabilidades

• Assist customers with smart home devices via phone, email, chat or social platforms.
• Troubleshoot devices and provide step-by-step guidance.
• Answer product questions and provide accurate information.
• Participate in training and onboarding to learn product details.

Conhecimentos

Tech-savvy

Communication skills

Customer support

Descrição da oferta de emprego

Working Adventures in Lisbon is seeking a Tech Support Agent to assist customers with smart home devices via phone, email, chat or social platforms. You will troubleshoot devices, answer questions, and provide information while maintaining a friendly, brand-appropriate tone.

You will join a training-focused team, with onboarding provided to help you quickly adapt to our product suite and customer expectations.