AI-Driven Tech Support Advisor – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Advisor (C1 English) to join a technology-focused support team. You will provide customer support via phone, email, and chat, troubleshoot account access and technical issues, and assist with billing queries while guiding customers in using products and services.

The role requires strong English, tech-savviness, and an ability to work in a fast-paced environment.

Qualificações

• Experience in technical, IT, or customer support roles.
• Strong troubleshooting and problem-solving skills.
• Good understanding of technology and digital products.
• Interest in AI and emerging technologies.
• C1 level of English or higher.
• Strong verbal and written communication.
• Customer-focused and professional.
• Able to work in a fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat
• Troubleshoot account access and technical issues
• Assist customers with billing and invoicing queries
• Guide users in using products and services
• Provide timely and professional responses
• Resolve issues while maintaining service quality

Conhecimentos

Technical support experience

Troubleshooting

IT knowledge

AI interest

English proficiency

Communication skills

Customer focus

Fast-paced environment

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Advisor (C1 English) to join a technology-focused support team. You will provide customer support via phone, email, and chat, troubleshoot account access and technical issues, and assist with billing queries while guiding customers in using products and services.

The role requires strong English, tech-savviness, and an ability to work in a fast-paced environment.