Tech-Savvy Customer Support Advisor with AI Interest

Hiring International Academy; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Resumo da oferta

Hiring International Academy in Lisbon is seeking a Customer Support Advisor to handle technical support and customer inquiries across phone, email, and chat. The role focuses on troubleshooting account access and helping customers navigate digital products.

The ideal candidate has experience in Technical IT or Customer Support, strong problem-solving and communication skills, and an interest in AI and emerging technologies. The position is based in Lisbon.

Qualificações

• Experience in technical, IT or customer support.
• Strong troubleshooting and problem-solving skills.
• Good understanding of technology and digital products.
• Interest in AI and new technologies.
• C1 level of English or higher.
• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Comfortable working in a fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Troubleshoot account access and technical issues.
• Support customers with billing and invoicing queries.
• Guide and support customers in using products and services.
• Provide timely and professional responses.
• Resolve customer issues efficiently while maintaining high service quality.

Conhecimentos

Customer focus

Excellent communication

Troubleshooting

English proficiency

Tech savvy

Descrição da oferta de emprego

Hiring International Academy in Lisbon is seeking a Customer Support Advisor to handle technical support and customer inquiries across phone, email, and chat. The role focuses on troubleshooting account access and helping customers navigate digital products.

The ideal candidate has experience in Technical IT or Customer Support, strong problem-solving and communication skills, and an interest in AI and emerging technologies. The position is based in Lisbon.