Dutch Speaking Customer Experience Specialist

Jobtailor; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon is seeking a Dutch-speaking customer support specialist to handle multi-channel inquiries about product features, warranties, delivery status, device setups, and corporate purchases.

You will diagnose technical issues with smart technologies and home appliances, log interactions in the CRM, and participate in fully paid training to stay current with product launches and advanced customer care strategies.

Qualificações

• Native or near-native fluency in Dutch (C1/C2) for written and spoken communication.
• Solid professional command of English (B2) for internal use.
• Based in Lisbon or legally able to relocate to Portugal.
• Strong verbal and written communication with patient, solution-oriented approach.
• Experience in call centers, customer support, retail, hospitality, or tech helpdesks is a plus.

Responsabilidades

• Answer inbound requests from Dutch-speaking customers via phone, email, and live chat about product features, warranties, and delivery status.
• Troubleshoot technical issues with smart devices and home appliances, routing to engineering/repair as needed.
• Log customer interactions and resolutions into the CRM for accurate tracking.
• Participate in paid training to stay updated on product launches and customer care strategies.

Conhecimentos

Dutch fluency (C1/C2)

English (B2)

Multitasking across systems

Verbal and written communication

Customer-first mindset

Descrição da oferta de emprego

Responsibilities

• Handling Multi‑Channel Support: Professionally answering inbound requests from Dutch‑speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
• Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
• Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
• Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.

Requirements

• Native or near‑native fluency (C1/C2 level) in written and spoken Dutch, alongside a solid professional command (B2 level) of English for internal company communication.
• Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently.
• Superb verbal and written communication abilities, backed by a patient, solution‑oriented, and customer‑first approach.
• Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms.
• Preferred Assets (Optional): Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks. A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances.

Soft Skills

• Verbal Communication
• Written Communication
• Solution‑Oriented Approach
• Customer‑First Mindset
• Patience