Tech Support Agent

Working Adventures; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Working Adventures in Lisbon is seeking a Tech Support Agent to assist customers with smart home devices via phone, email, chat or social platforms. You will troubleshoot devices, answer questions, and provide information while maintaining a friendly, brand-appropriate tone.

You will join a training-focused team, with onboarding provided to help you quickly adapt to our product suite and customer expectations.

Qualificações

• Strong communication and problem-solving abilities.
• Ability to troubleshoot smart home devices and platforms.
• Comfort in interacting via multiple channels (phone, email, chat, social).

Responsabilidades

• Assist customers with smart home devices via phone, email, chat or social platforms.
• Troubleshoot devices and provide step-by-step guidance.
• Answer product questions and provide accurate information.
• Participate in training and onboarding to learn product details.

Conhecimentos

Tech-savvy

Communication skills

Customer support

Descrição da oferta de emprego

Tech Support Agent position in Lisbon, Portugal. You will assist customers with smart home devices via phone, email, chat or social platforms. You are tech-savvy with strong communication skills and can adapt tone to the brand voice. The role involves helping customers troubleshoot devices, answer product questions, and provide information. Training and onboarding will be provided.