ServiceNow Technical Lead

KLx; Lisboa; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary and bonus

Health insurance

Training & international environment

Job summary

KLx, the Lisbon-based subsidiary of Crédit Agricole S.A., seeks an experienced ServiceNow Technical Lead to drive the technical evolution of our ServiceNow platform. You will lead design, development and governance, guiding a team of developers and administrators in an international environment.

In this hybrid role, you will define standards, collaborate with business units, and ensure scalable, secure solutions while maintaining upgrade readiness and comprehensive documentation.

Qualifications

• Proven experience as a ServiceNow Tech Lead.
• Hands-on experience with ServiceNow development and administration.
• Knowledge of ITSM modules: Incident, Problem, Change, Request, and Service Catalog.
• Experience with REST APIs, SOAP and ServiceNow integrations.
• Strong understanding of ServiceNow architecture, security and platform best practices.
• Experience mentoring teammates.
• Fluent English (C1).

Responsibilities

• Lead the technical design, configuration and development of ServiceNow solutions.
• Define and promote technical standards and ServiceNow best practices.
• Support and mentor ServiceNow developers and administrators.
• Design workflows, Service Catalog solutions, integrations and platform automations.
• Collaborate with business and technical teams to translate requirements into technical solutions.
• Review developments and customizations, ensuring scalability, maintainability and upgrade readiness.
• Contribute to platform improvements, upgrades and roadmap activities.
• Ensure good technical documentation and knowledge sharing across the team.

Skills

ServiceNow lead

ServiceNow development

ITSM modules

REST APIs

SOAP

Integration design

Mentoring

English proficiency (C1)

Tools

ServiceNow

REST API

SOAP

Job description

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank, capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

As part of the Wealth Management unit in KLx of over 200 experts, you will contribute to our Crédit Agricole Group partner's mission to transform the private banking landscape through innovation, security, and performance.

We are looking for an experienced ServiceNow Technical Lead to join our team and drive the technical evolution, governance, and long-term success of our ServiceNow platform.

Your main missions will be:

• Lead the technical design, configuration and development of ServiceNow solutions.
• Define and promote technical standards and ServiceNow best practices.
• Support and mentor ServiceNow developers and administrators.
• Design workflows, Service Catalog solutions, integrations and platform automations.
• Collaborate with business and technical teams to translate requirements into effective technical solutions.
• Review developments and customizations, ensuring scalability, maintainability and upgrade readiness.
• Contribute to platform improvements, upgrades and roadmap activities.
• Ensure good technical documentation and knowledge sharing across the team.

About You!

• Proven experience as a ServiceNow Tech Lead.
• Strong hands-on experience with ServiceNow development and administration.
• Good knowledge of ITSM modules, including Incident, Problem, Change, Request Management and Service Catalog.
• Experience with REST APIs, SOAP and ServiceNow integrations.
• Good understanding of ServiceNow architecture, security and platform best practices.
• Previous experience providing technical guidance or mentoring to other team members.
• Comfortable working in English (C1).

What We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people-oriented and friendly working environment.