Delivery Manager (Payment Services)

Anonymous; Lisboa; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Hybrid working model

Open space office near Tejo

Job summary

KLx, the Portuguese subsidiary of Crédit Agricole S. A., leads IT and software development for a global bank in Lisbon. You will manage a team of 4–5 Tech Leads and 30 staff, overseeing activity planning, KPI reporting, and client committees to ensure seamless IT delivery.

You bring at least 5 years in software team leadership, with strong interpersonal and commercial skills. A hybrid work model and a vibrant, international environment await you near Tejo with easy Metro access.

Qualifications

• 5+ years of experience leading software development teams.
• Experience with payment solutions or electronic banking is a plus.
• Strong English and French (advantageous).

Responsibilities

• Lead and structure software development teams across the Payment Pole.
• Oversee workload planning, KPIs, and reporting in collaboration with client managers.
• Manage sourcing, recruitment liaison, onboarding, and team care actions.
• Prepare and lead steering and transition committees with the client.

Skills

Team leadership

Interpersonal skills

Commercial mindset

English proficiency

Stakeholder management

Education

Degree in Computer Science or Software Engineering

Job description

KLx is the Portuguese subsidiary of Crédit Agricole S. A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities Within KLx, you will join our Payment Pole of over 100 professionals in Portugal and you will be responsible for managing a scope of our Crédit Agricole IT partner. Directly reporting to the Partner Relationship & Global Delivery Manager (PRM/GDM), you will be responsible for leading the teams and managing the operational activities in straight collaboration with the client\ 's operational managers.

At the head of 4 to 5 Tech Leads and 30 employees, your main missions will be: Operational management of the activity: management of the workload, activity plan, monitoring and reporting (kpi) of the activity Participation in sourcing management: handling of client requests, liaise with client on recruitment process, onboarding of resources by ensuring the correct provision of equipment, team care Talent management: managing team members and in conjunction with the Global Delivery Manager carrying out recruitments, steering training plan and/or team care actions, steering and proposing mobility and development Reporting: produce indicators;
preparing and leading client committees Client operational management: Prepare and lead steering committees with client management;
Prepare and lead activity monitoring committees with the client\ 's operational managers;
Participate in the integration of the new client in the transition plan in conjunction with the transition manager Who you are Degree in Computer Science, Software Engineering, or a similar field At least 5 years experience in leading and structuring software development teams. Experience in payment solutions or electronic banking would be a valuable plus. Advanced knowledge of French (mandatory ) Good knowledge of English Strong interpersonal abilities and a natural commercial mindset.

What we offer

Competitive Salary + Bonus + Flex Benefits + Health Insurance Hybrid working model, allowing you to combine onsite and offsite work Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport Parking upon request (option to charge electrical cars) Free coffee, hot chocolate, fruits Training (Hard and Soft Skills) International environment with more than 15 nationalities A people oriented and friendly working environment