ServiceNow Tech Lead | Platform Architect & Mentor

KLx; Lisboa; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary and bonus

Health insurance

Training & international environment

Job summary

KLx, the Lisbon-based subsidiary of Crédit Agricole S.A., seeks an experienced ServiceNow Technical Lead to drive the technical evolution of our ServiceNow platform. You will lead design, development and governance, guiding a team of developers and administrators in an international environment.

In this hybrid role, you will define standards, collaborate with business units, and ensure scalable, secure solutions while maintaining upgrade readiness and comprehensive documentation.

Qualifications

• Proven experience as a ServiceNow Tech Lead.
• Hands-on experience with ServiceNow development and administration.
• Knowledge of ITSM modules: Incident, Problem, Change, Request, and Service Catalog.
• Experience with REST APIs, SOAP and ServiceNow integrations.
• Strong understanding of ServiceNow architecture, security and platform best practices.
• Experience mentoring teammates.
• Fluent English (C1).

Responsibilities

• Lead the technical design, configuration and development of ServiceNow solutions.
• Define and promote technical standards and ServiceNow best practices.
• Support and mentor ServiceNow developers and administrators.
• Design workflows, Service Catalog solutions, integrations and platform automations.
• Collaborate with business and technical teams to translate requirements into technical solutions.
• Review developments and customizations, ensuring scalability, maintainability and upgrade readiness.
• Contribute to platform improvements, upgrades and roadmap activities.
• Ensure good technical documentation and knowledge sharing across the team.

Skills

ServiceNow lead

ServiceNow development

ITSM modules

REST APIs

SOAP

Integration design

Mentoring

English proficiency (C1)

Tools

ServiceNow

REST API

SOAP

Job description

KLx, the Lisbon-based subsidiary of Crédit Agricole S.A., seeks an experienced ServiceNow Technical Lead to drive the technical evolution of our ServiceNow platform. You will lead design, development and governance, guiding a team of developers and administrators in an international environment.

In this hybrid role, you will define standards, collaborate with business units, and ensure scalable, secure solutions while maintaining upgrade readiness and comprehensive documentation.