Service Technician

Assa Abloy Ab; Amadora; Remote; EUR 24,000 - 38,000; Full time

Benefits offered by this job

Meal allowance €10.20/day

Company car

Job summary

SKIDATA is seeking a technically oriented professional to implement and maintain Skidata solutions in Portugal. You will perform preventive or corrective maintenance, provide technical support, and participate in pre-sales activities while ensuring high service quality and customer satisfaction.

The role requires 3+ years in similar roles (2+ years in technical support), education in electrical/computer/industrial engineering or related fields, and readiness to travel throughout Portugal and

Qualifications

• Minimum 3 years of experience in similar roles, with at least 2 years in technical support for engineering solutions.
• Minimum education: secondary or higher education in electrical engineering, computer science, industrial engineering, or related fields.

Responsibilities

• Develop preventive or corrective maintenance work, technical support and implementation of Skidata solutions and products at client facilities.
• Carry out activity in person at the client's facilities, remotely from their workstation, or in a laboratory or other Skidata facilities.
• Maintain high levels of service quality and customer attention/support.
• Collaborate in pre-sales activities in technical and commercial aspects.
• Support the company's Operations area processes and prepare work reports and service spreadsheets in a timely and accurate manner.

Skills

IT and data networking

Hardware architecture

Software architecture

Maintenance/technical support

English

Spanish

Portuguese

MS Office

Education

Secondary or higher education in electrical engineering, computer science, industrial engineering, or related fields

Job description

Job Description Position with a strong technical component in the implementation and maintenance of Skidata solutions in Portugal. The candidate should:

Job responsibilities

• Developing preventive or corrective maintenance work, technical support and implementation of Skidata solutions and products at client facilities, throughout the installed base
• Carry out activity in person at the client's facilities, remotely from their workstation, or in a laboratory or other Skidata facilities
• Maintain high levels of service quality and customer attention/support
• Collaborate in pre-sales activities in technical and commercial aspects
• Support the company's Operations area processes and prepare work reports and service spreadsheets in a timely and accurate manner

The role will be performed within the work context of the company's Operations team, reporting to the Operations Manager.

Mandatory/Preferred Requirements

• Minimum of 3 years of experience in similar roles, with at least 2 years in technical support for engineering solutions
• Minimum education: secondary or higher education in electrical engineering, computer science, industrial engineering, or related fields

Skills and Knowledge

• IT and data networking experience
• Knowledge of hardware and software architecture
• Experience in maintenance/technical support of electrical or automation systems
• Knowledge of English (intermediate level, written and spoken) and Spanish (spoken), in addition to Portuguese
• Intermediate user level knowledge of Microsoft Office

Social and Personal Skills

• Teamwork
• Autonomy to work independently
• Strong self-motivation
• Availability to travel throughout Portugal or abroad
• Responsibility, honesty, commitment, respect for teamwork
• Customer orientation
• Problem-solving orientation
• Proactive, adaptable, and highly flexible, available to work in a changing environment

Preference for candidates with the following knowledge

• Software development
• Knowledge of SQL databases

Working hours

From 8:00 AM to 5:00 PM, Monday to Friday.

Work location

Based in Lisbon (Alfragide) and possibility of teleworking.

Type of contract

Permanent, significant probationary period.

Salary and other benefits

Integration into a multinational company with a strong position in the national segment, with career development opportunities. Depending on the candidate, their qualifications and suitability to the profile and function, market values, and the salary's alignment with the company's existing salary range. We suggest the following preliminary conditions:

• Fixed remuneration - gross annual salary (indicative value)
• Meal allowance: €10,20/day
• Provision of a vehicle (for limited personal use)

Employer culture and environment

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities - welcome to the world of SKIDATA.