Service Representative (Portuguese-speaking) - For Audi

Minacs; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Full paid training

Referral bonus opportunities

Resumo da oferta

Minacs is looking for a Portuguese-speaking Customer Service Representative for Audi in Braga. You will respond to customer inquiries through phone, chat, and email, ensuring a high-quality customer experience.

The ideal candidate possesses C1 Portuguese and B2 English proficiency, with at least 1 year of experience in customer service, preferably within the automotive sector. A competitive salary, performance bonuses, and full training are offered, along with opportunities for career growth.

Qualificações

• 1 year of experience in a call center or customer service role, preferably in the automotive industry.
• Passionate about automotive topics and skilled in digital tech.
• Strong organizational skills.

Responsabilidades

• Respond to customer inquiries via phone, chat, and email.
• Collaborate with colleagues to enhance the customer experience.
• Stay updated on the latest offerings and policies.

Conhecimentos

Fluent Portuguese (C1)

Good English (B2)

Customer service skills

Problem-solving

Attention to detail

Descrição da oferta de emprego

Service Representative (Portuguese-speaking) - For Audi

As a Customer Service Representative, you will:

• Respond to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on the latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Concentrix is a great match if you:

• Have a high level of Portuguese (C1 written and oral) and a good level of English (B2).
• Have 1 year of experience in a call center or customer service role, preferably in the automotive industry.
• Are passionate about automotive topics and skilled in digital tech.
• Have strong attention to detail and organizational skills.
• Have excellent problem-solving skills and a creative, solution-oriented mindset.

What’s in it for you:

• Support a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
• Competitive salary and performance bonus.
• Prime location at Refer Building, steps from Braga Train Station.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Concentrix is an equal-opportunity employer.

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.