Service Representative (Spanish-speaking) - For Audi

Concentrix; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Service Representative (Spanish-speaking) for Audi in Braga, Portugal. The role involves providing excellent customer service via phone, chat, and email for a leading automotive brand.

Candidates should have a high level of Spanish and a good command of English, with at least one year of experience in customer service. Key responsibilities include maintaining documentation and collaborating with team members to enhance the customer experience.

Benefits include competitive salary, performance bonuses, and career development opportunities.

Qualificações

• High level of Spanish (C1) and good level of English (B2).
• At least one year of experience in a call center or customer-service role.
• Passion for automotive topics and skilled in digital technology.
• Strong attention to detail and organizational skills.

Responsabilidades

• Respond to customer inquiries via phone, chat, and email.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with colleagues to improve customer experience.
• Stay updated on the latest offerings and services.
• Utilize automotive knowledge to troubleshoot issues.

Conhecimentos

Spanish (C1)

English (B2)

Customer service

Automotive knowledge

Problem-solving

Organizational skills

Descrição da oferta de emprego

Job Title

Service Representative (Spanish‑speaking) – For Audi – On‑site in Braga, Portugal.

Job Description

Provide customer service for a leading European automotive brand by handling inquiries via phone, chat, and email. Maintain clear documentation in the CRM system and collaborate with team members to enhance the customer experience.

• Respond to customer inquiries via phone, chat, and email, representing the brand with professionalism and enthusiasm.
• Maintain accurate and clear documentation of customer interactions, resolutions, and follow‑ups in the CRM system.
• Collaborate with colleagues to improve overall customer experience.
• Stay updated on the latest offerings, policies, and services to provide accurate, timely information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize automotive and digital product knowledge to troubleshoot and resolve issues effectively.

Qualifications

• High level of Spanish (C1 written and oral) and good level of English (B2).
• At least one year of experience in a call center or customer‑service role, preferably in the automotive industry.
• Passion for automotive topics and skilled in digital technology.
• Strong attention to detail and organizational skills.
• Excellent problem‑solving skills and a creative, solution‑oriented mindset.

Benefits

• Competitive salary and performance bonus.
• Central location in Braga, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs.

Equal Opportunity Statement

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.