Senior IT Project Manager (ServiceNow) - Hybrid Lisbon (2 days/week office)

HumanIT Digital Consulting; Lisboa; On-site; EUR 70,000 - 90,000; Full time

Job summary

HumanIT Digital Consulting is seeking a Senior IT Project Manager in Lisbon to lead critical ServiceNow projects within a hybrid 2-day-per-week office model. You will coordinate across business analysis, development, and IT operations to ensure successful, on-time delivery.

The role requires 5+ years of IT project management experience, PMP or equivalent certification, and strong English communication. You will operate within a large enterprise environment, maintaining rigorous risk management

Qualifications

• Demonstrated expertise managing complex IT projects within dynamic environments.
• Strong knowledge of project management methodologies and associated tools.
• Proven ability to analyze issues, structure solutions, and support decision-making.
• Experience coordinating activities across multiple domains and contributors.
• Academic background in Information Technology, Computer Science, or a related domain.
• Recognized project management certification (PMP or equivalent).
• Minimum of 5 years' expertise in IT project management.
• Proficiency in project management tools and software.
• Knowledge of ServiceNow.
• B2 English (Upper Intermediate) or above.

Responsibilities

• Oversee delivery of IT projects and ensure alignment with business objectives across analysis, development and IT operations.
• Define and manage comprehensive project plans including timelines and resources.
• Establish communication and coordination mechanisms across stakeholders for transparency and alignment.
• Monitor progress, identify issues and implement corrective actions.
• Prepare and disseminate status updates and reports to stakeholders.
• Coordinate activities across multiple domains and contributors to ensure on-time delivery.

Skills

Project management

Stakeholder communication

ServiceNow

PM software/tools

Analytical thinking

Cross-domain coordination

English (B2+)

Education

Academic background in IT/CS

Job description

Senior IT Project Manager (ServiceNow) - Hybrid Lisbon (2 days/week office)

ABOUT THE OPPORTUNITY

Join the IT organization of a leading global insurance and financial services group as a Senior IT Project Manager, overseeing the successful delivery of projects that directly support the business. This is a chance to operate at scale within a large, dynamic enterprise, coordinating across business analysis, development, and IT operations to keep critical initiatives on track.

PROJECT & CONTEXT

You will be responsible for the oversight of IT project delivery, ensuring alignment with business objectives and stakeholder requirements, based in Lisbon with a hybrid model of 2 days per week in person. Your scope includes defining and managing comprehensive project plans covering timelines, resource allocation, and risk mitigation; organizing communication and coordination mechanisms across stakeholders to ensure transparency and alignment; monitoring project progress, identifying issues, and implementing corrective actions; and preparing and disseminating status updates and reporting to relevant stakeholders.

WHAT WE'RE LOOKING FOR (Required)

• Demonstrated expertise managing complex IT projects within dynamic environments
• Strong knowledge of project management methodologies and associated tools
• Proven ability to analyze issues, structure solutions, and support decision-making processes
• Experience coordinating activities across multiple domains and contributors
• Academic background in Information Technology, Computer Science, or a related domain
• Recognized project management certification (PMP or equivalent)
• Minimum of 5 years' expertise in IT project management
• Proficiency in project management tools and software
• Ability to structure and formalize communication with stakeholders
• Knowledge of ServiceNow
• B2 English (Upper Intermediate) or above

NICE TO HAVE (Preferred)

• Experience contributing to the continuous improvement and optimization of project management practices
• Experience building structured stakeholder communication frameworks within large, complex organizations
• Background working within insurance, financial services, or another large enterprise environment