Customer Support Specialist - L2 SAP Support

Doxis; Portugal; Híbrido; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare

Lunch allowance

Urban Sports Club & Udemy Business

Flexible working hours

25 days vacation

Local & international events

Resumo da oferta

Doxis is seeking a Customer Support Specialist focused on SAP to ensure reliable SAP-related solutions and to act as a trusted partner for our customers. You will combine technical expertise with a service mindset to solve complex challenges and drive continuous improvement.

You will analyze SAP issues, ensure smooth operation, own end-to-end customer communication, document solutions, and contribute to ongoing enhancements.

Qualificações

• Strong knowledge of SAP environments (ERP, S/4HANA, interfaces) is required.
• Experience in application support or SAP-related applications is preferred.
• Excellent communication skills with a customer-oriented mindset.
• Several years of direct customer interaction with solid technical understanding.

Responsabilidades

• Analyze complex SAP issues and develop sustainable solutions with internal teams.
• Ensure stable operation of SAP-related software in collaboration with customers.
• Own end-to-end customer communication from analysis to solution design and implementation.
• Document solutions and create step-by-step guides and best practices for the team.
• Support analysis of SAP error patterns and contribute to continuous improvement initiatives.

Conhecimentos

SAP expertise

Customer support

English communication

Interpersonal skills

Descrição da oferta de emprego

As a Customer Support Specialist with a focus on SAP, you will play a key role in ensuring the reliability and performance of our SAP-related solutions. Acting as a trusted partner to our customers, you will combine technical expertise with a strong service mindset to solve complex challenges and drive continuous improvement.

What You'll Do

• Analyze complex issues in the SAP environment (e.g. interfaces, document processing, customizing) and develop sustainable solutions in coordination with internal teams
• Ensure the stable and smooth operation of our SAP-related software solutions in close collaboration with customers
• Take ownership of end-to-end customer communication – from analysis to solution design and implementation
• Document solutions and create structured step-by-step guides and best practices for your team
• Support the analysis of error patterns in SAP systems (e.g. logs, dumps) and contribute to continuous improvement initiatives

What You Bring

• Strong knowledge of SAP environments (e.g. SAP ERP, S/4HANA, interface technologies such as IDoc, RFC, web services, or similar)
• Ideally, experience in application support or working with SAP-related applications
• Excellent communication skills and a strong customer-oriented mindset
• Several years of experience in direct customer interaction, combined with solid technical understanding and basic business knowledge
• Very good English skills, a structured and independent working style, and strong team spirit

What We Offer

• Private healthcare for you and your dependents
• Daily lunch allowance
• Urban Sports Club & Udemy Business memberships covered by Doxis
• Flexible working hours and a hybrid working environment
• 25 days of vacation
• Local and international events in Porto and Germany