Service Desk Operator - IT Support & On-Call

Netcompany1; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Netcompany is seeking a Service Desk Operator in Lisboa to log, categorize, diagnose, and resolve incidents while maintaining ownership and clear communication. You will support Windows environments, common desktop software, hardware, mobile devices, and IT services, with potential after-hours support.

The role requires 1 year of IT support experience, fluency in English and French, and solid networking knowledge.

Qualificações

• Bachelor's or Master's degree in Computer Science, IT or similar.
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist.
• Very good knowledge of English and French.
• Understanding of networking and networking protocols.
• Flexibility and stress resilience with ability to work in a cooperative way.
• Customer and Service focus with attention to detail and problem solving.
• Strong interpersonal, communication and presentation skills.

Responsabilidades

• Log, categorize, prioritize, diagnose, resolve, elevate, and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments, desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices.
• Manage logging and escalation cases by accurately logging all incidents and requests, categorizing and prioritizing them.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage with possible after-hours and on-call work.
• Provide onsite & IMACD Support by intervening at user locations and perform Install, Move, Add, Change, and Decommission tasks.

Conhecimentos

English proficiency

French proficiency

Networking knowledge

Customer focus

Problem solving

Communication skills

Formação académica

Bachelor's or Master's degree in Computer Science, IT or similar

Ferramentas

MS Office Suite

Windows OS (7/10)

CMDB tools

Ticketing tools

Descrição da oferta de emprego

Netcompany is seeking a Service Desk Operator in Lisboa to log, categorize, diagnose, and resolve incidents while maintaining ownership and clear communication. You will support Windows environments, common desktop software, hardware, mobile devices, and IT services, with potential after-hours support.

The role requires 1 year of IT support experience, fluency in English and French, and solid networking knowledge.