Service Desk Operator - IT Support & Incident Resolution

Netcompany; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern environment

Competitive compensation

Personalized development plan

Resumo da oferta

Netcompany in Lisbon is seeking a Service Desk Operator to log, categorize, diagnose, resolve and close incidents, maintaining ownership and clear communication with customers.

You will provide technical support for Windows environments, common desktop software, hardware, mobile devices, telephony and video conferencing, with after‑hours on‑call support if needed, onsite IMACD tasks and strong client focus.

Qualificações

• Bachelor's or Master's degree in Computer Science, IT or similar.
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist.
• Very good knowledge of English and French.
• Understanding of networking and networking protocols.
• Customer and service-focused with attention to detail.

Responsabilidades

• Log, categorize, prioritize, diagnose, resolve, escalation, and close incidents while maintaining ownership and communication.
• Provide technical expertise for Windows environments, desktop software, hardware, and mobile devices.
• Manage logging and escalation cases with accurate categorization and prioritization.
• Ensure timely updates and clear communication to customers during resolution.
• Provide onsite IMACD support and after-hours/on-call coverage if needed.

Conhecimentos

English proficiency

French proficiency

Customer service

Problem solving

Communication skills

Formação académica

Bachelor's or Master's in Computer Science/IT

Ferramentas

MS Office

CMDB tools

VPN

Windows OS

Descrição da oferta de emprego

Netcompany in Lisbon is seeking a Service Desk Operator to log, categorize, diagnose, resolve and close incidents, maintaining ownership and clear communication with customers.

You will provide technical support for Windows environments, common desktop software, hardware, mobile devices, telephony and video conferencing, with after‑hours on‑call support if needed, onsite IMACD tasks and strong client focus.