Service Delivery Manager – ERP/PSA, Hybrid Lisbon

Noir Consulting; Lisboa; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Noir Consulting is seeking a Service Delivery Manager in Lisbon, with hybrid working. You will lead a Professional Services delivery team and drive utilization, revenue, and margin delivery across projects.

Responsibilities include forecasting, capacity planning, and cross-functional collaboration with Finance, RevOps, Product, and admins to optimize processes and data integrity. English-speaking role with Lisbon hybrid setup.

Qualifications

• Experience leading a Professional Services or Consulting Delivery team.
• Proven track record of achieving utilization and revenue targets.
• Deep expertise in resource management and forecasting.
• Solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
• Data-driven mindset with ability to analyse dashboards, skills matrices, and backlog reports.
• Strong communication, coaching, and stakeholder management skills.

Responsibilities

• Drive team performance, financial outcomes, and operational excellence.
• Manage utilization and workload balance to maximize billable time while protecting team wellbeing.
• Oversee revenue and margin delivery by aligning forecasts, capacity, and staffing across priorities.
• Collaborate with Finance, RevOps, Product, and system admins to maintain data integrity and optimize processes.

Skills

Team leadership

Utilization targets

Revenue management

Resource forecasting

PSA/ERP (Certinia)

Operational reporting

Data analytics

Stakeholder management

Job description

Noir Consulting is seeking a Service Delivery Manager in Lisbon, with hybrid working. You will lead a Professional Services delivery team and drive utilization, revenue, and margin delivery across projects.

Responsibilities include forecasting, capacity planning, and cross-functional collaboration with Finance, RevOps, Product, and admins to optimize processes and data integrity. English-speaking role with Lisbon hybrid setup.