Professional Services / Service Delivery Manager - €75.000 - €85.000 A Year

Noir Consulting; Lisboa; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Noir Consulting is seeking a Service Delivery Manager in Lisbon, with hybrid working. You will lead a Professional Services delivery team and drive utilization, revenue, and margin delivery across projects.

Responsibilities include forecasting, capacity planning, and cross-functional collaboration with Finance, RevOps, Product, and admins to optimize processes and data integrity. English-speaking role with Lisbon hybrid setup.

Qualifications

• Experience leading a Professional Services or Consulting Delivery team.
• Proven track record of achieving utilization and revenue targets.
• Deep expertise in resource management and forecasting.
• Solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
• Data-driven mindset with ability to analyse dashboards, skills matrices, and backlog reports.
• Strong communication, coaching, and stakeholder management skills.

Responsibilities

• Drive team performance, financial outcomes, and operational excellence.
• Manage utilization and workload balance to maximize billable time while protecting team wellbeing.
• Oversee revenue and margin delivery by aligning forecasts, capacity, and staffing across priorities.
• Collaborate with Finance, RevOps, Product, and system admins to maintain data integrity and optimize processes.

Skills

Team leadership

Utilization targets

Revenue management

Resource forecasting

PSA/ERP (Certinia)

Operational reporting

Data analytics

Stakeholder management

Job description

Service Delivery Manager – (English Speaking) – Lisbon (Hybrid)

(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)

In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.

To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.

As a Service Delivery Manager, you will be responsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.

Successful candidates should have:

• Experience leading a Professional Services or Consulting Delivery team
• A strong track record of achieving utilization and revenue targets.
• Deep expertise in resource management and forecasting
• A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
• A data-driven mindset with the ability to analyse and act on insights from dashboards, skills matrices, and backlog reports.
• Strong communication, coaching, and stakeholder management skills.

Location:

Lisbon / Hybrid Working

Applicants must have the right to work in Portugal (hybrid working available).