Service Delivery Management Support for NATO with security clearance

WLG; Oeiras; Presencial; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Oeiras

Fixed-term 600-hour project

Resumo da oferta

WLG in Oeiras is seeking an invoicing and service delivery specialist to support NATO training and academy activities. You will help ensure quarterly invoicing accuracy, price and cost analysis, and ServiceNow tasks.

You will coordinate with finance staff, manage daily ServiceNow activity, and lead bi-weekly service delivery coordination meetings as the customer focal point.

This is a full-time, on-site role with a defined 600-hour scope from Sept 9 to Dec 31, 2026, requiring security clearance.

Qualificações

• Bachelor's degree or 10+ years progressive expertise in this kind of work.
• PM or service delivery management experience, including resource management.
• Strong analytical skills in advanced Excel, Power BI and Tableau, and the ability to turn data into decisions.
• Experience of pricing estimation and proposal development.
• Track record in customer-facing roles and CRM.
• Knowledge of project management tools.

Responsabilidades

• Generate quarterly reporting and work with finance to ensure invoices are accurate and on time.
• Process daily ServiceNow activity: service task structures, resource plans, timecard processing.
• Prepare and support price proposals, OLA PRs, travel requests, and service agreements.
• Support cost analysis, pricing, CAPEX and OPEX estimation, planning and monitoring.
• Lead bi-weekly service delivery coordination meetings and act as customer focal point.

Conhecimentos

Analytical thinking

Pricing estimation

Customer relationship management

Project management

Service delivery management

Formação académica

Bachelor's degree or 10+ years experience

Ferramentas

Excel

Power BI

Tableau

Descrição da oferta de emprego

Do you want the invoicing and service delivery job where the analysis is actually read? You will support the day-to-day running of a NATO training and academy business in Oeiras — quarterly invoicing that has to be right, pricing and cost analysis that feeds real decisions, and the ServiceNow and reporting work that keeps it all traceable.

What You Will Be Doing

• Generating the quarterly reporting and working with finance staff so quarterly invoices are accurate and on time
• Processing daily EBA activity — purchase requisitions, OLA PRs, travel requests
• Preparing and supporting price proposals, operational level agreements and service support training agreements
• Supporting product cost analysis, pricing, and CAPEX and OPEX estimation, planning and monitoring
• Managing daily ServiceNow activity: service task structures, resource plans, timecard processing
• Leading bi-weekly service delivery coordination meetings and acting as the customer focal point

What you will need

• A bachelor's degree, or at least ten years of progressive expertise in this kind of work instead
• Project management or service delivery management experience, including resource management — people, budgets, time
• Strong analytical skills in advanced Excel, Power BI and Tableau, and the ability to turn data into something a decision-maker can use
• Experience of pricing estimation and proposal development
• A track record in customer-facing roles and customer relationship management
• In-depth knowledge of project management tools

Worth knowing before you apply

• Full time on-site in Oeiras, in a normal office environment, with the possibility of short deployments
• The scope is 600 hours from 9 September to 31 December 2026 — a defined piece of work, not an open-ended engagement

Practical detail

• Contract engagement, starting 9 September 2026
• An active security clearance is required for this role