Senior Vendor Management & Service Delivery Lead

Hitachi Digital Services, LLC; Almada; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Hitachi Digital Services, LLC in Portugal is seeking a Sr. Vendor Management Specialist to oversee day-to-day vendor relationships, service delivery and performance across BPO operations.

This full-time role runs Mon to Fri, 1pm–10pm, including Portuguese holidays, and reports to the Service Manager here in Portugal. You will manage day-to-day service delivery, monitor SLAs/KPIs, drive continuous improvement, and collaborate with cross-functional teams to ensure outstanding service and

Qualificações

• Experience leading a team in a vendor management/BPO setting.
• Strong analytical and decision-making skills.
• Excellent stakeholder management and communication.
• Ability to handle multiple priorities in a fast-paced environment.
• Familiarity with contract management and supplier governance.

Responsabilidades

• Oversee day-to-day vendor management activities and service delivery.
• Monitor SLAs and KPIs and report performance.
• Identify risks and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure service excellence.
• Provide transparent reporting to Service Manager.

Conhecimentos

Vendor Management

Procurement

Operations

Service Governance

Stakeholder Mgmt

Formação académica

Supply Chain/Business degree

Descrição da oferta de emprego

Hitachi Digital Services, LLC in Portugal is seeking a Sr. Vendor Management Specialist to oversee day-to-day vendor relationships, service delivery and performance across BPO operations.

This full-time role runs Mon to Fri, 1pm–10pm, including Portuguese holidays, and reports to the Service Manager here in Portugal. You will manage day-to-day service delivery, monitor SLAs/KPIs, drive continuous improvement, and collaborate with cross-functional teams to ensure outstanding service and