Vendor Management Support Analyst — Drive Service Quality

Hitachi Digital Services, LLC; Viseu; Presencial; EUR 21 000 - 30 000; Tempo integral

Resumo da oferta

Hitachi Digital Services, LLC in Portugal is seeking a Vendor Management Support Analyst to join our global delivery network. You will support selected in-scope procurement activities, ensuring alignment with governance and service levels while partnering with international teams.

We value collaboration, process discipline, and a proactive approach to driving service excellence, with opportunities to influence vendor governance and continuous improvement across our programs.

Qualificações

• 2–3 years of experience in vendor management or related functions.
• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field (preferred).
• Experience working with service providers and third-party vendors; familiarity with contract management and governance processes.

Responsabilidades

• Perform in-scope Purchase Requisition, Product Renewal and Product Acquisition activities.
• Ensure quality, consistency, and compliance with approved procedures and governance standards.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.
• Maintain and update Service Operation Procedures.
• Ensure regular reporting activities in line with established procedures and quality requirements.

Conhecimentos

Stakeholder management

Communication skills

Analytical thinking

SLA/KPI management

Formação académica

Bachelor's or Master's in Supply Chain Management / Business / Finance

Descrição da oferta de emprego

Hitachi Digital Services, LLC in Portugal is seeking a Vendor Management Support Analyst to join our global delivery network. You will support selected in-scope procurement activities, ensuring alignment with governance and service levels while partnering with international teams.

We value collaboration, process discipline, and a proactive approach to driving service excellence, with opportunities to influence vendor governance and continuous improvement across our programs.