Senior Technical Support Specialist — Hybrid (Lisbon)

KCS IT; Lisboa; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Free training programs

International projects

Job summary

KCS IT in Lisbon seeks a Senior Technical Support Specialist to deliver level 1 and 2 desktop support across software and hardware for banking clients. The role requires strong customer service, excellent communication, and the ability to work in a hybrid setup in Lisbon with minimal supervision.

Ideal candidates will be senior-level with 5+ years of experience, adept at Microsoft OS builds, reporting, and supporting mobile devices.

Qualifications

• Must have senior-level desktop support experience.
• Experience with Windows and MacOS in a banking/financial environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide level 1 and 2 desktop support across software and hardware.
• Support Windows and MacOS devices for banking clients.
• Deliver strong customer service and maintain professional communication.
• Balance multiple tasks in a high-tempo environment while documenting actions.

Skills

Desktop support

Windows experience

MacOS experience

Customer service

Communication

Team player

MS Office

Mobile devices

Banking sector

Incident tooling

OS build

Negotiation

Client management

Reporting

High tempo

Project work

Self-directed

Troubleshooting

Remote support

Tools

Incident management tools

Job description

KCS IT in Lisbon seeks a Senior Technical Support Specialist to deliver level 1 and 2 desktop support across software and hardware for banking clients. The role requires strong customer service, excellent communication, and the ability to work in a hybrid setup in Lisbon with minimal supervision.

Ideal candidates will be senior-level with 5+ years of experience, adept at Microsoft OS builds, reporting, and supporting mobile devices.