Lisbon Tech Support Specialist - 2+ Years Experience

UrbanForm Developments; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Job summary

UrbanForm Developments in Lisbon is seeking a technically skilled Technical Support Specialist to join our team. You will provide support via phone, email or in-person, diagnose hardware and software issues, install and configure systems, and collaborate with colleagues to resolve complex problems.

You will document all customer interactions and stay up-to-date on industry trends and best practices. Requires at least 2 years in tech support and strong communication; Portuguese fluency preferred.

Qualifications

• Requirements include at least 2 years in technical support or related field.
• Strong knowledge of computer systems, hardware components, and software applications.
• Excellent written and verbal communication skills and ability to explain technical concepts to non-technical users.
• Experience working in a fast-paced environment with multiple priorities.

Responsibilities

• Provide technical support to customers via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Install and configure computer systems and software.
• Collaborate with team members to troubleshoot complex problems.
• Document all customer interactions and resolutions in our system.
• Stay up-to-date on industry trends, technologies, and best practices.

Skills

Technical support

Customer service

Communication

Problem solving

Portuguese fluency

Education

Bachelor's degree in Computer Science

A+ or Network+ certification

Job description

UrbanForm Developments in Lisbon is seeking a technically skilled Technical Support Specialist to join our team. You will provide support via phone, email or in-person, diagnose hardware and software issues, install and configure systems, and collaborate with colleagues to resolve complex problems.

You will document all customer interactions and stay up-to-date on industry trends and best practices. Requires at least 2 years in tech support and strong communication; Portuguese fluency preferred.