Senior Technical Support - Banking & Desktop OS

KCS iT; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Founded in 2008 and based in Lisbon, KCS IT is a consulting company focused on delivering value in IT and services. We seek a Middle Senior Technical Support to join our Portugal team, supporting multiple clients across Windows, MacOS, and mobile devices.

The role is on-site in Lisbon (Colombo or Miraflores). You will work closely with global support teams and local staff, handle incident tracking, and contribute to a high-performing service delivery environment.

Qualificações

• Desktop and laptop support across Windows and MacOS environments.
• Strong customer service orientation and ability to work both independently and in a team.
• Experience with banking/financial sector context is a plus.

Responsabilidades

• Provide Level 1–2 desktop and user support.
• Maintain Windows OS builds and Microsoft Office/Messaging tools.
• Balance high-tempo production work with project tasks and reporting.

Conhecimentos

Desktop support

Windows experience

MacOS experience

Customer service

Team player

Banking/Financial sector familiarity

Mobile device support

Troubleshooting applications

Reporting & minute writing

Ability to manage client base

Ferramentas

MS Office

Messaging products

Descrição da oferta de emprego

Founded in 2008 and based in Lisbon, KCS IT is a consulting company focused on delivering value in IT and services. We seek a Middle Senior Technical Support to join our Portugal team, supporting multiple clients across Windows, MacOS, and mobile devices.

The role is on-site in Lisbon (Colombo or Miraflores). You will work closely with global support teams and local staff, handle incident tracking, and contribute to a high-performing service delivery environment.