Senior Talent Acquisition Operations – Flexible Work

Amgen; Lisboa; Presencial; EUR 48 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Career development opportunities

Diversity and inclusion

Resumo da oferta

AMGEN Capability Center Portugal, located in Lisbon, seeks two experienced Senior Associate Talent Acquisition Operations to independently manage multi-country recruitment administration and coordination services.

You will drive key hiring lifecycle stages, including interview coordination, offer/contract administration, pre-employment checks, and Workday activities, while upholding local controls for compliant, high-quality candidate experiences.

Qualificações

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role.
• Demonstrated experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases.
• Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations.
• Demonstrated ability to analyze operational issues, identify root causes, and implement practical process improvements.
• Experience leading a defined project, transition, testing cycle, or process-improvement workstream.
• Fluent business-level English is required.
• Professional proficiency in at least one of German, French, Italian or Spanish is preferred.

Responsabilidades

• Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely delivery across the hiring lifecycle.
• Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders.
• Oversee the preparation and quality review of offer letters and employment contracts using approved templates, country requirements, and approvals.
• Manage complex pre-employment and background-check cases, partner with country experts on exceptions, and document/escalate issues.
• Act as a subject matter expert for assigned processes or countries, maintaining documentation and templates.
• Serve as an escalation point for Associates and stakeholders, diagnose issues, coordinate resolution, and involve managers when policy or compliance requires.
• Monitor work queues, SLAs, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery.
• Lead defined low- to medium-complexity projects or workstreams such as country transitions, knowledge transfer, UAT, template rationalization, or process-control improvements.
• Use data and root-cause analysis to identify opportunities to simplify and automate processes, supporting implementation of solutions.
• Support Workday configuration and automation for offer letters and contracts by documenting requirements, coordinating inputs, testing, and defect tracking.
• Coach Associates and provide day-to-day guidance, share best practices, support onboarding/training, and conduct quality reviews.
• Build relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners; communicate risks and recommendations clearly.

Conhecimentos

Stakeholder management

Written communication

Problem solving

English fluency

Multilingual capabilities

Formação académica

Bachelor's degree in Human Resources, Business Administration, or related field

Ferramentas

Workday Recruiting

HRIS

Microsoft Office

Applicant Tracking Systems

Descrição da oferta de emprego

AMGEN Capability Center Portugal, located in Lisbon, seeks two experienced Senior Associate Talent Acquisition Operations to independently manage multi-country recruitment administration and coordination services.

You will drive key hiring lifecycle stages, including interview coordination, offer/contract administration, pre-employment checks, and Workday activities, while upholding local controls for compliant, high-quality candidate experiences.