Senior Associate Talent Acquisition Operations - Administration & Coordination (X2)

Amgen; Lisboa; Presencial; EUR 48 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Career development opportunities

Diversity and inclusion

Resumo da oferta

AMGEN Capability Center Portugal, located in Lisbon, seeks two experienced Senior Associate Talent Acquisition Operations to independently manage multi-country recruitment administration and coordination services.

You will drive key hiring lifecycle stages, including interview coordination, offer/contract administration, pre-employment checks, and Workday activities, while upholding local controls for compliant, high-quality candidate experiences.

Qualificações

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role.
• Demonstrated experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases.
• Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations.
• Demonstrated ability to analyze operational issues, identify root causes, and implement practical process improvements.
• Experience leading a defined project, transition, testing cycle, or process-improvement workstream.
• Fluent business-level English is required.
• Professional proficiency in at least one of German, French, Italian or Spanish is preferred.

Responsabilidades

• Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely delivery across the hiring lifecycle.
• Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders.
• Oversee the preparation and quality review of offer letters and employment contracts using approved templates, country requirements, and approvals.
• Manage complex pre-employment and background-check cases, partner with country experts on exceptions, and document/escalate issues.
• Act as a subject matter expert for assigned processes or countries, maintaining documentation and templates.
• Serve as an escalation point for Associates and stakeholders, diagnose issues, coordinate resolution, and involve managers when policy or compliance requires.
• Monitor work queues, SLAs, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery.
• Lead defined low- to medium-complexity projects or workstreams such as country transitions, knowledge transfer, UAT, template rationalization, or process-control improvements.
• Use data and root-cause analysis to identify opportunities to simplify and automate processes, supporting implementation of solutions.
• Support Workday configuration and automation for offer letters and contracts by documenting requirements, coordinating inputs, testing, and defect tracking.
• Coach Associates and provide day-to-day guidance, share best practices, support onboarding/training, and conduct quality reviews.
• Build relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners; communicate risks and recommendations clearly.

Conhecimentos

Stakeholder management

Written communication

Problem solving

English fluency

Multilingual capabilities

Formação académica

Bachelor's degree in Human Resources, Business Administration, or related field

Ferramentas

Workday Recruiting

HRIS

Microsoft Office

Applicant Tracking Systems

Descrição da oferta de emprego

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces(TM) ranking by Great Place to Work(R) in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201-500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.

Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

What we do at AMGEN matters in people's lives.

SENIOR ASSOCIATE TALENT ACQUISITION OPERATIONS - ADMINISTRATION & COORDINATION (X2)

LIVE

What You Will Do

We are seeking two experienced, solutions-oriented Senior Associate Talent Acquisition Operations to independently manage complex recruitment administration and coordination services across ELMAC countries.

In this role, you will deliver and help strengthen key stages of the hiring lifecycle, including interview coordination, offer and employment-contract administration, pre-employment checks, Workday hiring activities, and pre-boarding coordination. You will act as a process expert and escalation point, lead defined improvement or transition workstreams, use service data to identify issues, and coach colleagues while maintaining the local controls required for a compliant and high-quality candidate experience.

Responsibilities

• Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely, and consistent delivery across the assigned hiring lifecycle.
• Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders.
• Oversee the preparation and quality review of offer letters and employment contracts using approved templates, documented country requirements, and the required approval controls.
• Manage complex pre-employment and background-check cases, partner with the appropriate country experts on exceptions, and ensure issues are documented and escalated appropriately.
• Act as a subject matter expert for assigned processes or countries, maintaining process documentation, controls, templates, and knowledge materials.
• Serve as an escalation point for Associates and stakeholders, diagnosing operational issues, coordinating resolution, and involving the Manager or local experts when policy, legal, or compliance interpretation is required.
• Monitor work queues, service-level agreements, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery.
• Lead defined low- to medium-complexity projects or workstreams, such as country transitions, knowledge transfer, user acceptance testing, template rationalization, or process-control improvements.
• Use data and root-cause analysis to identify opportunities to simplify, standardize, and automate processes, and support the implementation and adoption of agreed solutions.
• Support Workday configuration and automation initiatives for offer letters and employment contracts by documenting requirements, coordinating inputs, testing solutions, and tracking defects.
• Coach and provide day-to-day guidance to Associates, share best practices, support onboarding and training, and conduct quality reviews where assigned.
• Build effective working relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners; prepare service updates and communicate risks, trends, and recommendations clearly.

WIN

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional are these qualifications and skills:

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role.
• Demonstrated experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases.
• Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations.
• Demonstrated ability to analyze operational issues, identify root causes, and implement practical process improvements.
• Experience leading a defined project, transition, testing cycle, or process-improvement workstream.
• Strong judgement, attention to detail, and discretion when handling sensitive personal and employment information.
• Strong stakeholder-management, written communication, and problem-solving skills in a fast-paced service environment.
• Proficiency with applicant tracking and HR information systems, reporting tools, and Microsoft Office.
• Fluent business-level English is required.
• Professional proficiency in at least one of the following languages is required: German, French, Italian or Spanish.
• Proficiency in two or more supported languages is strongly preferred.

Preferred Requirements

• Advanced experience with Workday Recruiting, including process testing, reporting, or configuration-related support.
• Experience working in a shared services or Center of Excellence (CoE) model supporting several countries.
• Experience with offer-letter or employment-contract automation, template governance, or user acceptance testing.
• Working knowledge of data privacy requirements and cross-border employment-process considerations.
• Experience training or coaching colleagues and conducting quality reviews.

THRIVE

What You Can Expect Of Us

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.