Talent Acquisition Manager - Back-Office & Coordination

Amgen SA; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

AMGEN Capability Center Portugal in Lisbon seeks a Talent Acquisition Manager to lead the Back-Office & Coordination team, ensuring efficient hiring operations and compliance across environments.

You will optimize scheduling, offers, onboarding, and documentation while driving process improvements and data integrity with global teams. Strong leadership and English fluency are essential.

Qualificações

• 7+ years of experience in Talent Acquisition operations, coordination, or HR process management.
• Proven experience managing and developing high-performing teams.
• Solid understanding of employment compliance and onboarding regulations.
• Demonstrated success in scaling and optimizing processes.
• Strong project management, organizational, and analytical abilities
• Excellent interpersonal skills with a customer service-oriented mindset.
• Proficiency with ATS and HRIS platforms.
• Fluent in English (written and spoken).

Responsabilidades

• Lead and manage the Talent Acquisition Coordination and Back-Office team, ensuring timely and consistent support for all hiring operations.
• Oversee and optimize interview scheduling, offer generation, background verification, and hiring documentation.
• Serve as a subject matter expert on hiring and onboarding best practices, ensuring process adherence to relevant labour and compliance requirements.
• Proactively identify and remove operational bottlenecks, and improve processes and implement standardized procedures that enhance efficiency, quality and the post-offer experience.
• Collaborate with Global Talent Acquisition leaders and cross-functional teams to align systems and practices globally while maintaining necessary local adaptations.
• Ensure data integrity in applicant tracking and onboarding systems; partner with HRIS/IT for enhancements and reporting.
• Deliver training and guidance to hiring stakeholders on best practices related to operational excellence and compliance in hiring.
• Monitor key performance indicators (KPIs) and service-level agreements (SLAs), providing insights and reporting to leadership.

Conhecimentos

Leadership

Project management

Organizational skills

Analytical skills

Interpersonal skills

Customer service mindset

Fluent English

Ferramentas

ATS

HRIS

Descrição da oferta de emprego

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.

Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

What we do at AMGEN matters in people’s lives.

TALENT ACQUISITION MANAGER – BACK-OFFICE & COORDINATION

WHAT YOU WILL DO

We are seeking a highly organized, tech savvy and strategic Talent Acquisition Manager to lead our Back-Office & Coordination team.

In this leadership role, you will be responsible for overseeing the operational elements of the hiring process — covering interview scheduling, post-offer activities, and onboarding — ensuring a seamless, efficient, and compliant candidate experience across varied hiring environments. You will also challenge existing ways of working, identify opportunities to simplify and automate processes, and leverage technology and data to deliver efficient, scalable solutions.

Responsibilities

• Lead and manage the Talent Acquisition Coordination and Back-Office team, ensuring timely and consistent support for all hiring operations.
• Oversee and continuously optimize processes related to interview scheduling, offer generation, background verification, and hiring documentation.
• Serve as a subject matter expert on hiring and onboarding best practices, ensuring process adherence to relevant labour and compliance requirements.
• Proactively identify and remove operational bottlenecks, and improve processes and implement standardized procedures that enhance efficiency, quality and the post-offer experience
• Collaborate with Global Talent Acquisition leaders and cross-functional teams (e.g., Legal, HR Ops, Compliance) to align systems and practices globally while maintaining necessary local adaptations.
• Ensure data integrity in applicant tracking and onboarding systems; partner with HRIS/IT for enhancements and reporting.
• Deliver training and guidance to hiring stakeholders on best practices related to operational excellence and compliance in hiring.
• Monitor key performance indicators (KPIs) and service-level agreements (SLAs), providing insights and reporting to leadership.

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional, are these qualifications and skills:

Minimum Requirements

• 7+ years of experience in Talent Acquisition operations, coordination, or HR process management.
• Proven experience managing and developing high-performing teams.
• Solid understanding of employment compliance and onboarding regulations.
• Demonstrated success in scaling and optimizing processes.
• Strong project management, organizational, and analytical abilities
• Excellent interpersonal skills with a customer service-oriented mindset.
• Proficiency with ATS and HRIS platforms.
• Fluent in English (written and spoken).

PreferredRequirements

• Experience working in a shared services or Center of Excellence (CoE) model.
• Familiarity with data privacy regulations and cross-border compliance considerations.
• Additional language skills are an advantage.

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.